Connecting your bank accounts via open banking allows you to track and sync your expenses seamlessly. However, sometimes the connection with a bank may fail.
Don’t worry—these issues are usually temporary and can be resolved quickly! Below, we’ve outlined the main reasons why your bank connection might not work and the steps you can take to fix it.
Table of Contents:
All Steps in the Browser or Bank App Were Not Completed
The connection can fail if you return to the Bilance app too soon, without completing all the required steps in your bank's app or browser.
Solution:
Make sure to follow the entire process in your bank’s interface. Only return to the Bilance app once the bank confirms the connection is complete or you are automatically redirected.
The Bank API or Provider Is Under Maintenance
Sometimes, banks temporarily disable their APIs for maintenance, which can prevent the connection from completing.
Solution:
Wait a few hours and try reconnecting later. Most maintenance issues are resolved quickly.
Log into your bank's online portal to check if any maintenance notices are displayed.
The Internet Browser Is Not Supported by the Bank
Some banks only support certain browsers or devices for open banking connections. Using an unsupported browser can prevent the connection from completing.
Solution:
Try switching to a different browser, such as Chrome or Safari, and attempt the connection again.
Credentials Were Entered Incorrectly
Connection attempts can fail if the wrong credentials are entered, or if autofill from a password manager adds extra spaces or incorrect information.
Solution:
Manually type in your credentials to avoid errors caused by autofill. Ensure you’re using the exact login details you use for your bank’s online portal, not their mobile app.
Third-Party Access Permissions Are Not Enabled
Some banks require explicit permission to allow third-party apps like Bilance to connect. If this permission hasn’t been granted, the connection will fail.
Solution:
Log in to your bank's online portal and check for any settings or consent requests related to third-party access. Enable the necessary permissions before attempting the connection again.
The Bank Authentication Flow Doesn’t Work on Mobile Devices
Some banks have authentication flows that don’t function properly on mobile devices, causing the connection process to fail.
Solution:
Start a new bank connection process in the Bilance app.
When redirected to your mobile device’s internet browser, copy the link from the URL bar.
Send the copied link to yourself via email or messenger.
Open the link on a computer and complete the authentication process there.
Once the process is finished on your computer, return to the Bilance app to finalize the connection.
Unsupported Accounts Were Selected During Connection
Some banks may display all of your accounts during the authentication process, even including accounts that are they are not supported by open banking connections. This can happen with savings accounts, credit accounts, or similar accounts that are not eligible for connection.
Solution:
Start the connection process again in the Bilance app.
During the bank’s authentication step, carefully select only regular checking accounts to add.
Complete the process.
If you’re unsure which accounts are eligible, prioritize selecting accounts used for daily transactions.