Record Your First Payment
Payments are how customers pay their invoices. BillPine tracks payments, handles retries, and reconciles automatically.
What You'll Learn
Accept payments automatically
Record manual payments
Track payment status
Handle failed payments
Automatic Payments (Recommended)
When a customer subscribes, BillPine can charge their card automatically:
Customer adds their payment method in your customer portal
On billing date, BillPine charges their card
Payment is recorded instantly
Invoice marked as "Paid"
Recording Manual Payments
If a customer pays by bank transfer or check:
Go to Payments in sidebar
Click + Record Payment
Select:
Invoice — Which invoice was paid
Amount — How much they paid
Payment Method — Bank transfer, check, cash, etc.
Date — When payment was received
Click Save
The invoice is now marked "Paid" and customer receives a receipt.
Payment Methods in BillPine
Automatic:
Credit/Debit card (via Moyasar or Tap)
Bank transfer (with IBAN)
Digital wallet (Apple Pay, Google Pay)
Manual:
Check
Bank transfer (customer initiated)
Cash
Other custom methods
Payment Status
Pending — Payment not yet processed
Processing — Payment in progress
Successful — Payment complete
Failed — Payment declined (customer will be notified)
Refunded — Payment returned to customer
Failed Payments & Retries
If a payment fails:
✅ Customer is notified immediately
✅ BillPine retries automatically (configurable schedule)
✅ If still failing after 3 retries, subscription pauses
✅ Customer can update payment method to resume
Payment Reconciliation
BillPine matches payments to invoices automatically. You can:
View Accounts Receivable — Unpaid invoices
See Overdue invoices (past due date)
Check Payment Health metrics on Dashboard
Regional Payment Methods
MENA Region: BillPine supports regional payment gateways:
Moyasar (Saudi Arabia, UAE, Kuwait, Qatar)
Tap (MENA-wide)
These are configured in Step 6 (Settings).
Tips
Enable automatic payments to reduce manual work
Offer multiple payment methods for customer convenience
Send payment reminders before due date
Monitor failed payments — high failure rate = payment gateway issue
Reconcile payments weekly