If you are using one of the merchant providers we are integrated with, to refund a registrant you need to log into the merchant account. If you need assistance with that we advise reaching out to the merchant provider.
If you are using BirdEase Payments, refunding a registrant can be done from within your Event Dashboard. Navigate to Transactions under the management section.
Find the transaction that you would like to refund.
Click on the three dot menu and then click Details.
Click the Issue Refund button.
The Amount input will default to the total amount of the transaction.
Once Amount and Reason are filled out, click Submit.
Now that the refund is issued, in the Registrants area under Management, you can add an admin note to that registrant.
