First thing's first - what is Alert Manager?

Alert Manager is the one place where you can manage every incoming alert raised by your care workers or linked to a medication issue, and deal with them effectively and efficiently. Information about what has happened and what actions have been taken is recorded in one place and will make your next audit a breeze.

How to get started with Alert Manager

Go to the Agency Hub and open the Alert tab. Then, view all alerts raised by your care staff and by the medication manager when there have been medication issues.

Managing alerts in your alert inbox

Visit the inbox to see which alerts you are due to respond to. Select the alert you wish to treat. Then update each alert you have received based on its severity.

Then, make sure to add a comment to say what actions you've taken.

Resolve an alert


To resolve an alert, click on the alert you want to resolve, change its status to Resolved with the drop-down menu and click 'Save changes'. The alert will automatically move to the resolved folder of your inbox.


Filtering alerts

To easily find an alert, you can use the filters on the left of the page. You can filter by severity, clients, status and date.


Updating alerts in bulk

With this feature, you can select one or more alerts and make changes to them, all at once. You can either "Select All" alerts at the top of the page or select each alert individually with the checkbox next to them. On the right-hand side of the screen, you can then choose options from the drop downs and apply them to all the alerts you selected. Finish by clicking on "Save changes".

Creating a new alert

If you would like to manually create an alert, you can do so by clicking on ‘Create new alert’ at the bottom left side of the page.

You can choose from several categories such as skin integrity, accident, incident or medication. When creating a manual alert from the Agency Hub, you can also choose to make alerts public or private giving you greater control over who can read certain concerns.

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