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How to Raise a Concern via the Agency Hub
How to Raise a Concern via the Agency Hub

Raise an accident, incident or other via the agency hub

Anjelica avatar
Written by Anjelica
Updated over a week ago

Please note: This feature is available to all packages.

Birdie’s Raise a Concern flow has been created to include an easy-to-use design which ensures you are capturing the critical information needed for high-quality reporting. You can document a concern via the Agency Hub, similar to how your care professionals raise a concern via their mobile app.

What kind of concerns can you raise?

  • Accident - an event that results in injury or ill health

  • Incident - an event not causing harm, but has the potential to cause injury or ill health

  • Skin integrity - The skin is damaged, vulnerable to injury or unable to heal normally. (e.g a pressure sore)

  • Medication - an event where the expected course of events in the support and/ or administration of medications is not followed

  • Other - any other event that will need to be recorded such as an issue with the house


How to raise a concern on the Agency hub

Start by going to the Inbox tab, Now click Add new + at the top of the screen. On the drop-down menu click Concern.

Depending on what kind of concern you have selected, you will be prompted to fill out information relevant to that type of concern. Some concerns require different or additional information.

Please note: Body maps are not available when raising a concern on the agency hub however you will be able to see body maps raised by Care Professionals if you have access to this feature.

How to raise an Accident or Incident concern

  • Click 'add new' via the Inbox and click 'concern'

  • Identify who the concern is for

  • Identify who raised the concern

  • Select the concern type (accident or incident)

  • Select the type of concern (i.e. behaviour, slip/fall, etc)

  • Document the date and time of the incident

  • Identify the location of the concern

  • Select the Severity

  • Select the Privacy

  • Document what could have caused the event to happen

  • Describe the event

  • Describe the impact this had on the care recipient

  • Document the Actions taken

  • Click to save


How to raise a Skin integrity or medication concern

  • Click 'add new' via the Inbox and click 'concern'

  • Identify who the concern is for

  • Identify who raised the concern

  • Select the concern type (skin integrity or medication)

  • Describe what happened using the free-text box

  • Document the Actions taken

  • Select the Severity

  • Select the Privacy

  • Click to save


How to raise an Other concern

  • Click 'add new' via the Inbox and click 'concern'

  • Identify who the concern is for

  • Identify who raised the concern

  • Select the concern type (other)

  • Add a title of the concern, using free-text

  • Describe what happened

  • Document the Actions taken

  • Select the Severity

  • Select the Privacy

  • Click to save


Where is this information surfaced?

Once you have created the concern this information will be stored in the Inbox tab and in the Client feed/Carer feed of those involved. You will be able to use the filters on these pages to surface this information when needed.


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