Birdie’s raise a concern flow has been updated to include an easy-to-use design - and ensures you are capturing critical information needed for high-quality reporting.
Raising a concern is an instant way to notify your Care Manager of any accidents, incidents or other concerns that take place during your visit. You have a duty of care to ensure your care recipients' safety by raising an alert immediately and by providing as much detail as possible.
What kind of concerns can you raise?
Accident - an event that results in injury or ill health
Incident - an event not causing harm, but has the potential to cause injury or ill health
Skin integrity - The skin is damaged, vulnerable to injury or unable to heal normally. (e.g a pressure sore)
Medication - an event where the expected course of events in the support and/ or administration of medications is not followed
Other - any other event that will need to be recorded such as an issue with the house
To raise a concern, click "Raise a concern" in the top right hand corner of your birdie app - please note, you'll need to be checked into a visit.
Depending on what kind of concern you have selected, you will be prompted to fill out information relevant to that type of concern. Some concerns require different or additional information.
How to raise an 'Accident' or 'Incident' concern
Click raise a concern
Select the concern type (accident or incident)
Select the type of concern (i.e. behaviour, slip/fall, etc) and document what could have caused the event to happen
Describe the event
Describe the impact this had on the care recipient (add optional body map for further detail)
Document the Actions taken
Select the Severity
Select the Privacy
Identify the people involved in the concern (one or multiple - including care professional, care recipient, and/or other)
Document the date and time of the incident - select the date of the incident using calendar, then select the time using the scroll menu
Identify the location of the concern
Click submit
How to raise a 'Skin integrity' or 'Medication' concern
Click raise a concern
Select the concern type (skin integrity or medication)
Describe what happened using the free-text box
Add a body map to identify where the concern is related to the care recipient
Document the Actions taken
Select the Severity
Select the Privacy
Click submit
The below video will guide you through the process of raising a skin integrity concern.
How to raise an 'Other' concern
Click raise a concern
Select the concern type (other)
Add a title of the concern, using free-text
Describe what happened
Document the Actions taken
Select the Severity
Select the Privacy
Click submit
Please note: questions that have a red star next to them are mandatory fields - you won’t be able to continue and click next arrow until complete/filled in.
Who will see the alert?
Your Care Manager will instantly receive a notification on the agency hub with details of the alert you have raised.
For how to raise a concern via the agency hub, read the article here.