How to view double-up visit partners in advance

Learn how to view double up partners and coordinate with them via the birdie app.

Sabrina Treitz avatar
Written by Sabrina Treitz
Updated over a week ago

Please note: The following feature is available for all of Birdie’s packages.

We know that when it comes to planning and coordinating transport - especially for early morning visits - it’s important for care teams to know their double-up partner in advance.

With Birdie, care professionals will get the visibility they need to make coordinating double-up visits a breeze.

Please note: phone numbers will only be visible in the Birdie app if you and your agency have opted-in to this functionality. If you have not previously opted in, phone information won’t be displayed or visible. Please get in touch with your account manager if you'd like to turn this on!

How to view a double-up partner in the app

On the Birdie app, click on the Visits tab and tap on the icon next to any double-up visit assigned to you. You will then see a pop-up alerting you this visit is paired, including the name of your double-up partner.

You can then click on the double-up partner’s phone number to give them a call and coordinate as needed.

You’ll be able to view this information for any double-up visit currently assigned and visible to you.

Admin staff can change how far in advance care teams can view their assigned visits. To do so, read this handy step-by-step guide.

Please note: For certain integration partners, where double-ups are sent as separate visits, this won't be visible.

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