Please note: The following feature is available for all of Birdie’s packages.
Alerts are a way to ensure that you are aware of any issues which are happening when care is being delivered and to make sure that you are receiving crucial information as soon as possible.
It is always important to check your alert notification settings to ensure you are receiving all the relevant alerts. For more information on this, please read this article - How to change your alert notifications.
For configurable alerts, please reach out to the support team via the chat box or email at support@birdie.care.
Alert name | What causes this alert to happen? | When will this alert be triggered? | Can you configure this alert? |
Forced check-in | When a care professional has forced a check-in (E.g. did not scan the QR code or geo-check-in with no coordinates) | As soon as the forced check-out reaches the Birdie system. | Yes, ✅ these alerts can be turned on or off on the care recipients settings tab. You can also alter the radius in which the care professional will check in which may reduce the alert being triggered. You can do this on the agency hub. |
Forced check-out | When a care professional has forced a check-out (E.g. did not scan the QR code or geo-check-in with no coordinates) | As soon as the forced check-out reaches the Birdie system. | Yes, ✅ these alerts can be turned on or off on the care recipients settings tab. You can also alter the radius in which the care professional will check in which may reduce the alert being triggered. You can do this on the agency hub. |
Third-party access requested | A third party (such as a paramedic) has requested access to the Birdie system for a specific client. | As soon as the third party requests access. | No ❌ |
Regular medication not taken | A medication has been recorded by a care professional as having been “Not taken”. | As soon as the reported medication outcome reaches the Birdie system. | No ❌ |
Regular medication maybe taken | A medication has been recorded by a care professional as having been “Maybe taken”. | As soon as the reported medication outcome reaches the Birdie system. | No ❌ |
Regular Medication Partially Taken | A medication has been recorded by a care professional as having been “Partially taken”. | As soon as the reported medication outcome reaches the Birdie system. | No ❌ |
No Medication Observation Received | No report for a medication has come through to Birdie at all, likely indicating that this medication has been missed. | After a set delay. The delay is specified by the agency’s “Medication Alert Timeout” value. The default is 5 hours after the medication was expected to be reported, the minimum is 3 hours. | Yes ✅ |
Essential Task not done | An essential task was marked as not completed or partially completed during the visit. | This alert will be triggered before the visit’s scheduled end time. | No ❌ |
Visit Plan Not Completed | A visit has been completed, but not all essential parts of that visit (tasks, essential tasks and medications) have been completed as expected. The care professional may have started an unscheduled visit instead. | After a set delay of 60 minutes after the visit was expected to be completed, i.e. the scheduled end time of the visit.
This alert will only generate if there is either an Essential task or a medication that has not been completed. | No ❌ |
Visit Not Started In Time | A scheduled visit was expected to occur but has not yet been reported on Birdie. | After a delay. Delay is specified by the agency’s “Visit Not Started In Time Alert Timeout” setting.
If the start time of the visit is moved to a time in the future and the care professional is still late despite the change in time, a second late visit alert is not generated. You ensure you have a process to manage this outside of Birdie's alert system | Yes ✅ |
Care Professional did not check in on time | This alert is triggered in the case of a double-up visit where the visit has started, but the second (or third, etc.) care professional hasn’t yet checked in | After a delay. Delay is specified by the agency’s “Visit Not Started In Time Alert Timeout” setting.
If the start time of the visit is moved to a time in the future and the care professional is still late despite the change in time, a second late visit alert is not generated. You ensure you have a process to manage this outside of Birdie's alert system | Yes ✅ |
Covid-19 Symptoms Observed | A care professional has reported that a client is experiencing Covid-19 symptoms | As soon as the care professionals' Covid-19 report reaches the Birdie system. | No ❌ |
NEWS2 Score Recorded | A care professional has completed a NEWS2 observation for a client. | As soon as the care professionals' NEWS2 report reaches the Birdie system. | No ❌ |
Task Recorded As Not Completed | A task was recorded by a care professional as not completed. | As soon as the care professionals' report of a not-completed task reaches the Birdie system. | No ❌ |
Concern Raised | A concern was raised manually by either a care professional through the app or a care manager through the agency hub. | As soon as the concern is raised. | No ❌ |