This comprehensive guide will help you get started with Biteful. We recommend prioritizing the following steps, as they will unlock additional features and functionality, allowing you and your team to maximize your Biteful experience.
We've broken it up into Sections:
1. Managing Business Information
Once you’re logged in to Biteful, one of the most important things to do is to check and manage your business information. You can do this by visiting https://venues.biteful.app/settings. It’s crucial to review and update the following details, as they are included in each order:
Venue Name – This is the name of your venue, the way customers and suppliers recognize your business.
Legal Name – This is the official, registered name of your business.
Delivery Address – Specify where the products should be delivered.
Phone – Provide a contact number where suppliers or couriers can reach you if they have any questions.
Contact Email – This email address is used for receiving questions from suppliers and for order-related communications. Ensure it’s the best email for receiving responses from suppliers.
🍀 Bonus optional: Under the Delivery Information section, you can leave generic comments or special instructions for suppliers and couriers. These notes will be automatically included with each order, ensuring that your specific requirements are communicated every time you order.
2. Suppliers on Biteful
On Biteful, there are three types of suppliers: Claimed, Unclaimed, and Custom. Here’s a breakdown of how they differ:
Claimed Suppliers:
You can find Claimed Suppliers under the “Discover Suppliers” section in Biteful.
They are marked with a Green Badge ✅, indicating that they are Verified Suppliers.
Claimed Suppliers manage their own product catalogs, so you can’t add, edit, or remove their products.
Orders to Claimed Suppliers are automatically integrated into their ERP systems and/or the Biteful system.
Unclaimed Suppliers:
These suppliers are also found under the “Discover Suppliers” section.
They have a Gray Badge ☑️.
Unclaimed Suppliers have sent their product information to Biteful, so you also can’t add, edit, or remove their products.
Orders placed with Unclaimed Suppliers are sent directly to their email addresses, rather than being integrated into an ERP or the Biteful system.
Custom Suppliers:
Custom Suppliers are managed entirely by you, including their product catalog. Only your team can view these products on Biteful; this information is not shared with other users.
Custom Suppliers do not have any badges.
Orders are sent directly to the Custom Suppliers’ email addresses. When they reply, the response is sent to the email address you provided in the Business Settings.
Summary
On Biteful, there are three types of suppliers:
Claimed Suppliers, marked with a Green Badge ✅, manage their own catalogs and integrate orders into their systems.
Unclaimed Suppliers, indicated by a Gray Badge ☑️, also control their catalogs through our team, but orders are sent to their email.
Custom Suppliers are managed by you, with no badges, and their product information is private to your team, with orders sent directly to their email.
3. Your Product Catalog
Your Product Catalog is the collection of all products available for you when ordering, gathered from all your Suppliers. It includes only the products you’re interested in ordering, making it easier for you to manage instead of seeing thousands of different products.
To break it down:
Assigned Products: These are products that Claimed Suppliers have assigned to you. They automatically appear in your Product Catalog, so you don’t have to search through thousands of products. The supplier handles the assignment, streamlining your ordering process.
Bookmarked Products: If Claimed Suppliers haven’t assigned specific products, you can browse their catalogs (as well as those of Unclaimed Suppliers) and bookmark the products you need. Once bookmarked, these items are instantly added to your Product Catalog for easy access.
Custom Products: These are products you add yourself. All Custom Products are included in your Product Catalog when you’re ordering. To remove a custom product, you must delete it entirely from your catalog.
4. Ordering & Tracking
Ordering on Biteful is designed to be quick and easy, allowing you to place a single order for products from all your suppliers. Here’s how it works:
Navigate to the Ordering Page and click on “New Order.”
Select the Products you need from your various suppliers.
Open the Shopping Cart and, if needed, add special comments for each supplier.
Hit Send and our platform will automatically distribute the orders to all your suppliers.
Once your orders are placed, you can track which suppliers have marked them as received.
📍 Bonus: Biteful automatically saves your order draft as soon as you select your first product. So, if you lose electricity while ordering or get interrupted by a hungry customer, you can always come back and resume right where you left off.
5. Team Management
Ordering can be easily delegated to less experienced team members using Biteful’s team management features. Under Settings > Team, you can invite your team members to join Biteful and assign them different roles based on your needs:
Admin: Admins have full access, allowing them to manage business settings, oversee the team, and send orders to suppliers.
Order Managers: Order Managers can handle orders and manage team members but have limited access to business settings.
Contributors: Contributors can draft orders and forward them to Admins or Managers for final approval and submission.
6. Seeking Help
If you need any help, feel free to reach out to us! You can send a message in the chat or email us at support@biteful.app. We’ll respond as soon as possible to assist you.