For suppliers whose Biteful orders keep landing in email spam, we recommend following these steps to whitelist our domain (biteful.app) and email address (no-reply@biteful.app).
For Gmail Users
Log in to your Gmail account.
Open your "Settings" by clicking on the gear icon in the top-right corner.
Select "See all settings" from the drop-down menu.
Go to the "Filters and Blocked Addresses" tab.
Click on "Create a new filter."
In the "From" field, enter ".biteful.app" or "no-reply@lite.biteful.app".
Click on "Create filter."
Check the box next to "Never send it to Spam."
Click on "Create filter" to save the changes.
For Outlook Users
Log in to your Outlook account.
Open your "Settings" by clicking on the gear icon in the top-right corner.
Select "View all Outlook settings" at the bottom of the settings pane.
In the "Settings" window, go to the "Junk email" section.
Click on "Safe senders."
Enter ".biteful.app" or "no-reply@lite.biteful.app" in the provided text box.
Click on the "Add" button.
Click "Save" to apply the changes.
Additionally, if you are using Outlook and have an email that has been quarantined, please follow these steps to review and release the email from the quarantine:
Log in to your Outlook account.
Go to the "Quarantine" section, which is typically located under the "Junk email" or "Security" settings.
Review the quarantined emails to locate any messages from .biteful.app.
Select the desired email and choose the appropriate action to release it (e.g., "Allow," "Not junk," or similar).
Once released, the email will be delivered to your inbox, and future emails from .biteful.app should no longer be quarantined.