Blackpurl's Technician Productivity Reports use Job Clocking and Payroll Clocking data to help you monitor how your technicians spend their time. This article covers the three reports in this group: Payroll Hours, Technician Hours, and Technician Performance.
Before You Start
For Blackpurl to have the data needed to generate these reports, Job Clocking and Payroll Clocking must be configured and actively used by your dealership.
To configure Job Clocking and Payroll Clocking, see Set Up Payroll Clocking and Job Clocking
To learn how to use Payroll Clocking, see Payroll Clock On and Off
To learn how to use Job Clocking on service jobs, see Job Clocking On and Off for Service Jobs
To learn how to use Job Clocking on other tasks, see Job Clocking On/Off Other Tasks
How to Run Technician Productivity Reports
Navigate to the reports from the Blackpurl header by clicking Reporting, then selecting Reports.
From the Reporting page, locate the following reports by category:
Service > Technician Performance
Service > Technician Hours
Admin & Others > Payroll Hours
Each report defaults to preset parameters — typically Last 7 Days for all technicians. To learn how to export, print, change columns, or adjust parameters, see Reporting Tips and Tricks.
Payroll Hours Report
The Payroll Hours report covers Payroll Clocking hours. It defaults to showing all payroll clocking staff for the last 7 days.
Review this report regularly to catch Payroll Clocking errors — for example, staff not clocking in or out at the correct times. If you find errors that need to be corrected, see Manage Payroll Clocking.
To change the parameters or columns, see Reporting Tips and Tricks.
Technician Hours Report
The Technician Hours report covers Job Clocking hours by technician, filtered by date range, specific technician, or other parameters. It defaults to all technicians for the last 7 days.
Review this report regularly to catch Job Clocking errors — for example, a technician who forgot to clock off a job or did not clock out correctly. If you find errors that need to be corrected, see Manage Job Clocking on a Service Job.
To change the parameters or columns, see Reporting Tips and Tricks.
Technician Performance Report
The Technician Performance report measures the productivity, proficiency, and efficiency of your technicians using data collected from Job Clocking, Payroll Clocking, and hours invoiced. Results depend on the filters applied and on how accurately your staff clock in and out.
The report includes the following columns:
A. Technician | List of technicians that meet the report filters. |
B. Hours Worked | Sourced from Payroll Clocking. Shows how long each technician was Payroll Clocked on and available for work. |
C. Hours Clocked On | Sourced from Job Clocking. The total hours each technician was Job Clocked onto service jobs. |
D. Productivity | Calculated as (Hours Clocked On ÷ Hours Worked) × 100%. For example, a technician who was Payroll Clocked in for 7.59 hours but Job Clocked onto service jobs for only 5.36 hours has a productivity rating of 70.62% (5.36 ÷ 7.59 × 100%). This raises questions such as: what was the technician doing for the remaining 2.23 hours? Was Job Clocking or Payroll Clocking recorded incorrectly? |
E. Clocked Hours Invoiced | The hours on customer orders that have been billed or invoiced. |
F. Clocked Hours WIP | Work In Process (WIP) hours that could still be invoiced. For example, a technician who Job Clocked 5.36 hours total, of which 1.32 hours were invoiced, has 4.04 hours of WIP remaining (5.36 − 1.32 = 4.04 hours). |
G. Invoice Hrs | The hours actually billed on customer orders. This may differ from Clocked Hours Invoiced — for example, a technician may have clocked 1.32 hours on a job but the dealership invoiced 2.30 hours. |
H. Invoice Hrs WIP | Additional WIP hours billed to customers within the date range. |
I. Efficiency | Calculated as (Invoice Hrs + Invoice Hrs WIP) ÷ Hours Clocked On × 100%. For example: (2.30 + 13.66) ÷ 5.36 × 100% = 295.90% efficiency. |
J. Proficiency | Calculated as (Invoice Hrs + Invoice Hrs WIP) ÷ Hours Worked × 100%. For example: (2.30 + 13.66) ÷ 7.59 × 100% = 208.95% proficiency. |
K. Paused Hours | The number of hours the technician recorded as paused. |
L. Other Tasks | Hours spent on other tasks such as cleaning or customer conversations — unbillable hours. |
M. Invoiced Cost | If your dealership uses an individual labour cost rate, this column shows how much labour cost was invoiced. |
N. Uninvoiced Cost | If your dealership uses an individual labour cost rate, this column shows how much labour cost was uninvoiced. |
Important: What the Technician Performance Report Does Not Show
The Technician Performance report does not show the hours invoiced on a specific day or date range. On any given day, a dealership is likely invoicing jobs where the technician logged time on a previous day or period.
The Technician Performance report is strictly about how the hours a technician clocked onto jobs were distributed — to determine productivity, efficiency, and proficiency. If you need to know the total hours invoiced to customers within a specific date range, use the Open Service Jobs report instead. Run it with Status set to Invoiced and the same date range you used for the Technician Performance report. See Open Service Jobs Report.
More Information on Reporting
The following articles cover additional reporting features in Blackpurl:
Reporting Tips and Tricks — how to get totals, change columns and filters, print, and export
Scheduled Reporting — how to schedule reports to generate automatically and be emailed to a Blackpurl user
Blackpurl Reporting Overview — where to find reports in Blackpurl
Share a Custom Report in Blackpurl — how to share custom reports with other users