If you have any questions or issues while using FreeKassa, follow these instructions to contact support and get help.
Step 1: Go to the FreeKassa website
Open your web browser.
Enter the FreeKassa support address in the address bar (you can find it by contacting support via the chat on our website).
Important! You must contact support through the website. Support on Telegram does not handle these deposits.
Step 2: Select the topic "Regarding a completed payment".
Fill in all required fields*
Be sure to provide your email address; the reply will be sent there.
Step 3: Submit the receipt generated on the FK Wallet website for your inquiry.
You can include the OrderID in the description. You can get it from support on our website.
Note
Website registration: Registration is usually not required to contact FreeKassa support. You can receive a reply at the email address you provided.
Response time: Please allow the stated time for a reply. If you have not received a reply within 48 hours, try contacting support again or check the "Spam" folder in your inbox.
If you have any questions or need additional information, please feel free to contact our support team.
We are always happy to help!