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Setting Up Additional Questions
Setting Up Additional Questions

Can I add my own custom questions to my open house sign-in?

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Written by Team
Updated over 3 months ago

How to Setup Additional Questions

Up to three new questions can be enabled and customized in each listing's setup under My Listings. 

How Can I Create "Conditional Questions" Based on Certain Criteria?

This is commonly needed when a visitor says they are working with a real estate agent already and you need to get the info about their agent like this:

Here's how to use our "Choice" question "Type" to accomplish this logic in your sign-in.

IMPORTANT: in the first Choice "Share agent info" you'll want to select the "Choice With Details" option so visitors are prompted to provide the details in their agent IF they select this option.

What kinds of Questions Should I ask?

The possibilities are endless, but generally try and ask short questions that don't require long answers. Use questions to gauge either the visitor's interest in the property or how motivated they are as a home buyer. Some ideas:

  • Question: Who is your agent?

  • Answer Type: Use a multiple choice answer type and make the with choices like: I am an agent, I'm not working with an agent, Share agent info <- see above section on how to get the agent's info here

  • Question: What's your timeframe to purchase?

  • Answer Type: Use a multiple choice answer type with choices like: ASAP, 1-3 months, 4-6 months, 7+ months, Whenever I find "the one"

  • Question: Do you need to sell a property in order to purchase?

  • Answer Type: Yes/No

  • Question: Are you interested in seeing similar listings that might be a better fit?

  • Answer Type: Yes/No

  • Question: Would you like to arrange a private second viewing?

  • Answer Type: Yes/No

  • Question: What do you think of the condition, any suggestions?

  • Answer Type: Text

  • Question: What do you like most about the house?

  • Answer Type: Text

  • Question: Would you like additional information about this property?

  • Answer Type: Yes/No

  • Question: Are there any other properties that I can help you with?

  • Answer Type: Yes/No

Why Limit the Number of Questions?

A question we get a lot is "why do we limit to three additional questions?". The reason is that we've seen that the sign-in completion rate starts to decline at three questions.

Because we want to ensure agents get as many prospects to finish the sign-in, we limit how many questions they can add.

To ask a prospect for more details beyond the three additional questions, consider using our text follow up and sending a link to a form/survey (ex: Google Forms) or doing this via our Zapier integration.

NOTE: If either the question text or the answer type are left blank for the additional question, it won't be displayed to open house guests. 

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