🚨 Always upload crypto_trasnaction_record & fiat_transaction_record files together / simultaneously within your upload process to avoid duplicates. Uploading the card_transaction_record file is not required, as transactions from this file are already fully covered by the other two files.
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🧮 If you still experience Mismatched Balance Issues, please double-check the ledger of the affected asset as Crypto.com is recording some transactions (e.g. viban_purchases) twice - once into the fiat_transaction_record and once into the crypto_transaction_record with slightly alternated timestamps. In order to fix your balance, you must then exclude one of these transactions manually.

❗ When uploading your transactions into your Integration, the system does not check for transaction duplicates.
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​Transactions that already exist in your Integration must therefore be removed from the CSV file before uploading.

💡 If the upload of your original file does not work, please try to update your internet browser version first or use an alternative browser to eliminate potential sources of error.