When your rental is activated, the rental company requires a one-time security deposit, collected through the Bluedot for Fleets app. The deposit is not used to pay for charging sessions. Each charging session is billed separately to the payment method on file after the session ends.
Why a deposit is collected
Security for the rental company. It protects against unpaid charging sessions.
Before you can charge, you need both: (1) the deposit paid, and (2) a valid payment method on file for session invoices.
What you need to know
Amount | Determined by the rental company. You’ll see the amount before confirming. |
Timing | Collected when your rental is activated in the app. |
Usage | Held as security for the rental company. It is not deducted to pay invoices. Any unpaid invoices must be paid with your payment method before the deposit can be released. |
Release | You must manually request the release in the Bluedot for Fleets app under Profile › Payment & Billing › EV Charging Deposit.
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Visibility | Track the deposit anytime under Profile › Payment & Billing › EV Charging Deposit in the Bluedot app. |
Deposit vs. charging costs
Deposit: a one-time amount set by the rental company, returned to you after you request a release and all invoices are paid.
Charging costs: billed per session to your payment method, due within 24 hours.
The deposit does not reduce or replace your charging costs.
Conditions for Deposit Release
The deposit will not be released if there are unpaid invoices on your account. These must be cleared in full before release.
If there is an active or faulty charging session with an unresolved invoice, the deposit will remain on hold until the issue is resolved.
Partial releases are not possible — all invoices must be settled.
What happens after your rental ends?
Your charging activity and invoices are reviewed.
If there are no unpaid invoices or active issues, the deposit is released after your release request — usually within 1–3 business days, depending on your bank.
If there are unpaid invoices, the deposit is held until those are paid in full with your payment method.
You’ll be notified by push and email once the deposit is released or if further action is required.
Release
Deposits are not released automatically when your rental ends.
You must manually request the release in the Bluedot for Fleets app under Profile › Payment & Billing › EV Charging Deposit.
Release requests are processed within 1–3 business days, depending on your bank.
After requesting a release, you cannot use the Bluedot for Fleets app for charging again until a new deposit is made.
How can I pay the deposit?
Once your rental is activated, the system will automatically prompt you to pay the required deposit. You can also manually check or pay the deposit anytime by:
Tapping the Profile tab in the app
Selecting Payment and Billing
Tapping on EV Charging Deposit
Here you can view the status of your deposit and take any necessary actions if a deposit is still required. Remember to also add a payment method for your charging sessions.