Deposits are not released automatically when your rental ends. You must request the release yourself in the Bluedot for Fleets app.
Once a release is requested, the deposit will be returned to your bank within 1–3 business days, depending on your bank’s processing time.
⚠️ Important: After a deposit is released, you cannot use the Bluedot for Fleets app for charging until a new deposit is made.
How to Request a Deposit Release
Open the Profile tab in the Bluedot for Fleets app.
Select Payment & Billing.
Tap EV Charging Deposit.
Choose Request Release.
When Can I Request a Release?
You can request a release if:
At least 2 days have passed since your last vehicle assignment ended.
At least 5 days have passed since your last deposit payment.
You may also request a release before your rental ends, as long as the above timing conditions are met.
Conditions for Release
Your deposit will only be released if:
All charging invoices are fully paid.
No active or faulty charging sessions remain unresolved.
The timing conditions above are met.
If any of these conditions are not met, the deposit will remain on hold until they are resolved.
What Happens After Requesting a Release?
The system reviews your charging activity, invoices, and timing conditions.
If all conditions are met, the deposit is released.
You’ll receive a push and email notification once the release is completed.
✅ Tip: If you plan to continue using the app, you may prefer to keep your deposit in place to avoid re-depositing before your next charging session.