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How can I update New Phone Number?
How can I update New Phone Number?

I changed my number and I do not have access to the number I am registered with. How can I change it?

Mira avatar
Written by Mira
Updated over a week ago


If you have recently changed your phone number and need to update it with Bluedot, we have made the process quick and simple. Follow the steps below to ensure your new phone number is verified and updated in our system.

How can I update and verify my new phone number?

To update or verify your phone number with Bluedot, you can follow one of the two options below:

Contact Live Support or Email Us

To initiate the phone number update, please contact our live support team through the app or email your request to info@bluedot.co.

In your communication, mention your full name, verification document, the new phone number, and any relevant reasons for this change. This information will help us verify and update your phone number promptly.

What document should I provide for verification?

Please attach a recent cell phone bill or statement showing your name and the new phone number. Ensure the document is not older than 3 months, as it needs to reflect your most recent changes for us to update your phone number successfully.It is essential to ensure this document is recent and clearly legible for us to process your request.

After submitting your request and the necessary information, you can expect a processing time of approximately 48 hours. Our team will review your request and the attached document to ensure your personal information is accurate and secure.

Confirmation of Update

Once your information and document are verified, we will update your phone number in our records. You will receive a confirmation notification via email or a direct message in the app. You can then start using your new phone number with Bluedot.

How is my personal information protected during this process?

We understand the importance of privacy and security in handling personal information. At BlueDot, we treat your privacy with the utmost respect and follow all data protection laws to ensure your data is safe and confidential at all times.

What if I need help or have questions during this process?

For any assistance or inquiries, feel free to contact our customer support team any time via the app or by emailing info@bluedot.co. We are here to help you every step of the way!

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