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What to do if your charging session stops prematurely?

Updated over 9 months ago

If your charging session stops prematurely, try the following steps:

  1. Unplug from the Charging Station: Follow any steps required by your vehicle to safely disconnect from the station.

  2. Plug Back In: Reconnect to the same charging station or try a different one.

  3. Restart Charging: Open the Presto app, select the station you're plugged into, and swipe to start charging.

Please note: A charging session may end prematurely due to charger-specific time limits or if your vehicle's charge limit has been reached.

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