Payments

Questions about payments within the app and discounts

Eliot Makabu avatar Freddie Eastham avatar S
21 articles in this collection
Written by Eliot Makabu, Freddie Eastham, and Sergiy Yun

How do I pay for my charging?

Our pricing structure
Eliot Makabu avatar
Written by Eliot Makabu
Updated over a week ago

Why do I need to enter my Payment Method again when switching countries?

Freddie Eastham avatar
Written by Freddie Eastham
Updated over a week ago

Why do I need to select my country?

Eliot Makabu avatar
Written by Eliot Makabu
Updated over a week ago

Why do I need to add a payment method?

What will I pay for? When will you charge me?
Eliot Makabu avatar
Written by Eliot Makabu
Updated over a week ago

What if I don't want to start a Refill in my new home country?

Important if you are moving permanently to a new country
Freddie Eastham avatar
Written by Freddie Eastham
Updated over a week ago

Can I use referrals in every country?

In short, yes.
Freddie Eastham avatar
Written by Freddie Eastham
Updated over a week ago

Why did I get charged £5 before my charging session?

PAYG prepayments
Eliot Makabu avatar
Written by Eliot Makabu
Updated over a week ago

Can I use promo codes in every country?

Freddie Eastham avatar
Written by Freddie Eastham
Updated over a week ago

The status of my subscription is "incomplete" what does that mean?

Eliot Makabu avatar
Written by Eliot Makabu
Updated over a week ago

Which payment methods do you accept?

Credit cards? Debit cards? Apple pay? Google play?
Eliot Makabu avatar
Written by Eliot Makabu
Updated over a week ago

What happens if I move country?

What to do if you are packing up to move to a new country
Freddie Eastham avatar
Written by Freddie Eastham
Updated over a week ago

What happens if I’ve been using Bonnet in a country which is now unsupported?

Unsupported countries are any countries not listed on our website, thought we plan to expand this list as soon as we can!
Freddie Eastham avatar
Written by Freddie Eastham
Updated over a week ago

Can I still use Bonnet when I travel abroad?

How Bonnet works abroad for PAYG and refill users
Freddie Eastham avatar
Written by Freddie Eastham
Updated over a week ago

What happens if I’ve been using Bonnet prior to 15/06/2022 without a selected country?

Useful if you've had Bonnet for a while
Freddie Eastham avatar
Written by Freddie Eastham
Updated over a week ago