Welcome to the November edition of Bonterra News!

Read on to learn more about what's new and what's next for our Impact Management customers.

We have good news! On Pages, Programs, and Sites where you need to access a large number of TouchPoints or TouchPoint responses, we are re-architecting querying to bring you the data you need faster. Our goal is to continue to architect a robust backend for all of your ETO data needs now and into the future.

We're excited to provide you with improvements that will make your data access faster and more reliable - please stay tuned for more updates!

We know that when you’re looking for information, you don’t want to have to search multiple messages or platforms to find what you need. That’s why, beginning this week, all of the resources you know and love will be found in our new, consolidated Resource Center!

The Resource Center is a new, centralized way for you to get the help you need. You’ll be able to find answers to your questions faster and easier, explore new product announcements (like the ones in this newsletter!), share feedback, and even contact our Support Team for anything our other resources haven’t addressed.

Stay tuned for this exciting new change, rolling out later this week!

Users with a paid ETO training subscription will soon see a new home for all of their training resources, designed to provide a more user-friendly experience for those looking to learn more.

With this exciting new change, users can anticipate receiving access to a new weblink in the coming weeks, which will in turn give access to your subscriber portal (so you can continue to view schedules and enroll in courses for the upcoming year). Keep your eyes on your inbox for more information!

Join this interactive session to connect directly with Bonterra experts and get answers to your questions about all things related to HMIS! This is a unique opportunity to engage with specialists from our Digital Learning, Training, and Product Support teams - ensuring that you’re getting the best insights from the folks who know Apricot best.

Whether you bring a question to our team’s attention or prefer to just listen in, you’ll walk away with valuable tips and real-world reporting examples that will help you get even more out of your HMIS feature.

If your organization is exempt from state sales tax - Bonterra needs a copy of your State Sales Tax Exemption certificate as soon as possible, in order to honor that exemption.

Now is the time to ensure that your exemption is on record with us to avoid any unnecessary charges. Keep an eye out for an email from us, with further details on how you can submit these certificates to us.

No monthly maintenance scheduled.

​During this time users may encounter intermittent errors. Users are encouraged to try their operation again or wait until the completion of the maintenance window.

Please visit the Bonterra Status Page to view all upcoming scheduled maintenance windows.