Help Articles
Search our collection of written help resources to get answers to your questions!
445 articles
Getting Help & Contacting Support
How do I create a user account on GiveGab?
How do I toggle between DashboardsLearn how to easily move from one dashboard to the next on GiveGab
Navigating Your Admin DashboardA quick overview of all the features you'll find within the GiveGab Admin Dashboard
How do I log into GiveGab?
How do I submit my Sales Tax Exemption Certificate?
FAQ: State Exemption Tax Status
How do I navigate to my Personal Dashboard?
Giving Days
Learn everything you need to know about participating in a Giving Day on GiveGab!
Giving DaysCheck back regularly for an updated list of Giving Days each month!
Best Practices9 articles
Giving Days for Donors16 articles
Running your Giving Day campaign5 articles
Setting up your Giving Day profile24 articles
Expand your donor network with Peer-to-Peer Fundraisers6 articles
Reflect back on your Giving Day success4 articles
Motivate your donors with Matches and Challenges9 articles
Giving Days for Business Fundraisers5 articles
Amplifying your Austin profile13 articles
Manage and customize your GiveGab profile
Learn how to manage and customize your organization's GiveGab profile
How do I update my bank account information?
Campaigns
Highlight how your supporters can have an impact on your organization through custom general and specific fundraising campaigns
Managing my fundraisers5 articles
Best Practices8 articles
Reflecting back on your campaign's success3 articles
Add a donate button to your websiteDirect supporters straight to your own website to give using the embeddable donation widget4 articles
Setting up your campaign12 articles
Running your campaign2 articles
Adding a Match or Challenge6 articles
Frequently Asked Questions2 articles
Reconciliation & Reporting
Learn how to manage, report, and edit your donations on GiveGab
What is the Time Zone in My Donation Report?By keeping all of the times in UTC, reconciliation can be made a lot easier!
Can I create custom URLs to track my donor conversion rates?Absolutely! Create custom URLs using UTM Parameters to easily see which links you share are generating the most donations.
How can I resend a donation receipt to a donor?Find out how to send a donor their donation receipt from your admin dashboard!
Support your favorite cause with a donation
Learn everything you need to know about making and managing your donations on GiveGab
How do I make a Donation to a Campaign?Make a contribution to an organizaion's campaign page in one of several ways
How do I view my donation history on GiveGab?View details for all the donations you've made through the GiveGab platform in one place
How do I make a recurring gift to a campaign?Turn your donation into a lasting contribution by making it a recurring gift
How do I cancel my monthly or recurring gift?Cancel your monthly donations made on GiveGab at any time
How do I view the details of my monthly gift?View every detail regarding your monthly gift right from your profile
I received an error while donating. How can I fix this and process my donation?This article discusses how to resolve the most common issues you may run into while donating.
How do I donate by ACH transfer?Learn how to pay for your donation via bank account transfer on GiveGab!
Why am I seeing multiple pending charges on my bank statement?Learn why failed or blocked payment attempts appear on bank statements.
How do I remove a donation from my gift basket?Learn how to remove donations from your gift basket with one easy step!
Can I make a Giving Day donation directly from my bank account?Yes! Using Plaid, you'll be able to make a donation directly from your bank.
Events
Invite your supporters to register for your 5K, Walkathon, Bikeathon, Gala, and more
Volunteers
Learn everything you need to know about being a volunteer on GiveGab
GiveGab Fundraising Requirements
Learn more about the different requirements for organizations fundraising on GiveGab
What are the business address requirements to become verified to receive donations on GiveGab?Learn about business address requirements to become verified to receive donations on GiveGab
FAQ: Verification
Manage your personal account
Learn how to manage and make edits to your personal GiveGab account
How do I change my password once I've logged into GiveGab?Learn to update your password at anytime once you've logged into your GiveGab account
How do I edit the privacy settings on my personal account?Learn how to edit your personal privacy settings on GiveGab
How do I reset my password?Learn how to reset your password if you forget your GiveGab account password
How do I edit my personal profile?Learn how to edit your personal profile on GiveGab!
Can I edit my recurring monthly donation amount?Learn how to change your recurring monthly donation amount
How can I resend a donation receipt to myself?Find out how to navigate your profile to easily resend a receipt to your email inbox!
Support your favorite cause as a Peer-to-Peer Fundraiser
Become a Peer to Peer Fundraiser and share your love of your favorite cause with your friends and family
How do I navigate to my peer-to-peer fundraising dashboard?Customize your fundraising page, thank you donors, update your goal, and more by navigating to your fundraising dashboard
How do I find the link to my peer-to-peer fundraising page?Obtain the direct link to your fundraising page and share it with your network
How do I become a peer-to-peer fundraiser for a campaign or event?Create your own fundraising page to raise money for an organizaion by becoming a peer-to-peer fundraiser
How do I change my peer-to-peer fundraising goal?You can update your peer-to-peer fundraising goal at any time right from your fundraising dashboard
How do I thank my donors as a peer-to-peer fundraiser?Ensure your donors feel appreciated for their contribution by sending them a personalized thank you message
How do I customize my Free Agent Fundraising page?Manage and customize your Free Agent Fundraising page from your Fundraising Dashboard
How to sign up to become a Free Agent Fundraiser (FAF) for your Giving DayLearn how to sign up to become a Free Agent Fundraiser.
How do I log into my Free Agent Fundraiser dashboard?Learn how to login and navigate to your Free Agent Fundraiser dashboard!
How do I customize my Peer-to-Peer Fundraising page?
Expand Your Organization's Reach Through Peer-to-Peer Fundraising
Leverage your most passionate supporters to fundraise on behalf of your organization and spread the word about your cause
How do I set default stories and goals for my P2P Fundraisers?Learn how to set default stories and goals for your Giving Day P2P Fundraisers!
How do I download a list of my P2P Fundraisers?Learn how to export a CSV of your P2P Fundraisers for your Giving Day!
What’s New with Peer to Peer Fundraising for the OC Collaborative Giving DaysLearn about exciting new updates we've made to Peer to Peer Fundraising for the OC Collaborative Giving Days!
How to Invite a Supporter to Sign Themselves Up as a P2P FundraiserLearn how to invite a supporter to sign themselves up as a P2P Fundraiser for your Giving Day campaign
How do I log in as a Peer-to-Peer Fundraiser?
Philanthropy Hub
Learn everything you need to know about managing Philanthropy Hub on GiveGab!
Profile Auditing and ApprovalEverything you need to know about the Nonprofit Catalogue (Philanthropy Hub) profile auditing functionality.
Managing Fundraisers2 articles
Custom Pages10 articles
Getting Started4 articles
Payments, Donations, & Fees15 articles
Engaging Business Fundraisers7 articles
Leveraging E-Cards for Your Giving Day2 articles
Registration Setup10 articles
Setting Up and Awarding Prizes8 articles
Managing Participating Organizations15 articles
Site-Wide Matches and Challenges6 articles
Building Landing Pages11 articles
Reporting and Reconciliation6 articles
Understanding Your Giving Day Site2 articles
Showcasing Sponsors1 article
Best Practices & Additional Resources4 articles
Everyday Community Giving
Learn about Year-Round Fundraising
How do I complete my Everyday Community Giving Profile?
How do I craft a thoughtful Thank You Message to begin stewardship immediately after an everyday community giving donation?Learn how to craft & meaningful & heartfelt message to thank your donors!
How do I register for The Philanthropy Hub?Learn how to register for the Community Foundation of North Central Florida's Philanthropy Hub!
How do I register for The Nonprofit Compass?Learn how to register for The Nonprofit Compass.
How do I register for a profile on Give4Good?Learn how to register for a profile on Give4Good!
How do I register for a year-round Giving profile?
How do I complete my ie Giving Hub profile?Learn how to navigate and complete your ie Giving Hub profile!
How do I open a profile on giveGreater.org?Learn how to create a profile for your nonprofit organization on giveGreater.org!
Can I make a donation to OC Nonprofit Central directly from my bank account?Learn how to donate to OC Nonprofit Central directly from your bank account!
How to Customize your OC Nonprofit Central profile.Learn customization best practices for your OC Nonprofit Central profile!
What are the different profile statuses for the Nonprofit Directory?Learn about the four statuses that can be applied to your organization's profile.
How do I request Admin Access to my organization to register for Everyday Community Giving?Gain access to your organization for Everyday Community Giving even if the previous admins have left
How can I use an embeddable donate button for my Everyday Community Giving profile?Learn how to create and embed a button for your organization's website so that donations count to your Everyday Community Giving profile.
Can I make a donation directly from my bank account?Learn how to donate directly from your bank account!
How do I view who the current administrators and profile editors are, and how do I edit their access?Learn how to view, add, and revoke administrators and giving day profile editors from your organization's profile!
How do I upload my 990 to my OC Nonprofit Central profile?Learn how to upload your 990 to your OC Nonprofit Central profile.
Tell a captivating story for Everyday Community Giving to solidify supportTell your impactful and authentic story alongside captivating images to garner more support
How do I view my profile from my Everyday Community Giving Dashboard?Toggle to your Giving Day profile right from your Everyday Community Giving Dashboard!
How do I view my Everyday Community Giving registration details?The information you entered when registering for Everyday Community Giving is viewable from within your giving day dashboard.
How do I make a donation to an Everyday Community Giving profile?Learn how a supporter can make a donation to an organization through Everyday Community Giving
How do I make a recurring gift to an Everyday Community Giving profile?
How does the approval process work after requesting a profile on OC Nonprofit Central?Learn about the approval process in getting an OC Nonprofit Central profile!
How do I get to my Everyday Community Giving dashboard while in GiveGab?Learn how to navigate to your Everyday Community Giving Dashboard where you'll edit, manage, and customize your organization's profile
How do I log in to edit my OC Nonprofit Central profile?Learn how to log in to edit your OC Nonprofit Central profile!
How do I add a video to my Everyday Community Giving profile?
What link should I use to share my Everyday Community Giving profile page with supporters and donors?Share your unique Everyday Community Giving profile with your supporters
How do I log in to edit my Everyday Community Giving profile?Learn how to log in to GiveGab from your Everyday Community Giving profile where you'll manage your organization's profile.
How do I navigate to my OC Nonprofit Central profile from my personal profile?Learn how to navigate from your personal profile to your OC Nonprofit Central profile.
How do I add an offline donation to my Everyday Community Giving profile?Count any cash or check donations your organization receives towards your giving day totals
How do I register for a profile on OC Nonprofit Central?Learn how to register for a profile on OC Nonprofit Central!
The Giving Partner
Learn everything you need to know about The Giving Partner, hosted by the Community Foundation of Sarasota County
How to Customize your Giving Partner profile!Learn customization best practices!
How to add Engagement Opportunities for your profile on The Giving PartnerFollow these step-by-step instructions to create Engagement or Volunteer Opportunities on your profile with The Giving Partner.
How do I add an offline donation to my Giving Partner profile?Count any cash or check donations your organization receives towards your profile on The Giving Parnter
How do I create a challenge for my profile on The Giving Partner?Learn how to create donor and dollar challenges for your profile on The Giving Partner
How do I add a matching opportunity to my Giving Partner profile?Highlight a specific matching incentive to your donors!
How to add Peer to Peer fundraisers on The Giving PartnerIf your organization is fundraising on The Giving Partner you can recruit P2P Fundraisers to help expand your reach!
How do I resend a donor their receipt?Reproduce a thank you email and donation receipt for anyone who has donated to your organization through The Giving Partner