We’ve made it easier and faster to communicate with customers and get your projects done efficiently! With our in-app calling feature, you can speak directly with customers — all without needing to share personal phone numbers. Everything is handled securely through the Book An Artist mobile app.
💡 What Are In-App Phone Calls?
In-app phone calls allow artists and customers to connect through voice calls directly within the Book An Artist app. These calls help clarify project details, save time, and keep both parties aligned — without switching to external platforms.
📲 How to Make or Receive a Call
Calls can only be made when there is an open enquiry between you and the customer.
👉 Step-by-Step Guide:
Customer Sends a Call Request
The customer must first send you a "Request to Call" invitation through the app.
Notification Received
You’ll receive a notification on your mobile app that a customer wants to talk.
Initiate the Call
Open the order screen and click the phone icon at the top.
Or, go to your chat with the customer and tap the "Click to call" button.
Then click "Call Now" to start the call.
After the Call
Summarize the key points discussed during the call and send a message in the chat to keep everything clear.
Click the notepad icon to add private notes about the project — these notes are visible only to you as the artist.
Important: US and Canada Artists – How Calls Work for You
For artists based in the US and Canada, the in-app calling feature works a bit differently.
When a client requests to call you, a temporary phone number will be generated for you to use. You can then call the client directly from your speed dial.
🚫 Key Details:
The generated number will expire once the order is marked as completed, lost, or if the client hires another artist.
This temporary number is only for the duration of the specific project and must not be shared for other purposes.
🚫 Important Reminder: Stay on the Platform
To keep everyone safe and ensure a fair working environment, all communication and transactions must stay within the Book An Artist platform.
⚠️ If any personal contact information (like phone number, email, or social media handles) is shared during a call — or if there’s any suggestion of taking the project outside the platform — the enquiry will be flagged and marked as an “OTP” (Off The Platform) case.
📱 Only Available on the Mobile App
The in-app calling feature is only available through the Book An Artist mobile app. Make sure to download the latest version to access and use this feature.
This feature is designed to improve communication, speed up project workflows, and ensure a secure experience for both artists and customers. Use it to keep projects on track — all while keeping your personal info private!