Off-platform orders are those that have gone outside the platform. This could be via phone calls, site visits, emails, etc. The system auto-marks these events as off-platform.
Quiet Off-platform orders have gone off-platform and have not been brought back to the platform., hence the quiet.
What is the balance in the Quiet Off-platform?
The Quiet Off-platform balance refers to the number of orders that are allowed to go Off-platform and can be Quiet on the platform. Each artist is assigned a certain limit, which decreases when their order is marked as Quiet Off-Platform Activity, resulting in a reduction of the balance. Once the limit goes to 0, new leads are auto turned OFF, until they come back to the platform.
What to do if my order is marked as Off-platform?
If an order is tagged as Quiet Off-Platform, it is advised to bring the conversation back to the platform or to submit supporting details which is reviewed the by system and the team.
Need help? Contact the support team via your artist panel by clicking on the support button.