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The browser says 'This site can't be reached'
The browser says 'This site can't be reached'

If you're having problems accessing Book Creator, your IT admins can help by allowlisting firewalls and content filters

Dan Amos avatar
Written by Dan Amos
Updated over 3 months ago

If your browser is showing a message that 'This site can't be reached' or ERR_CONNECTION_REFUSED then there's a few things to check in your firewall and web filters.

You might also see a network error message when you try to sign in, like the one below.

Sometimes a content filter will block the part of our app that we use to filter out bad words and you'll see a screen like this:
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In the above case you'll need to make sure that the allowlists are applied to your content filtering software too.

You'll need to ensure your devices can access *.bookcreator.com and add it to any allowlists.

Please allowlist the following domains: (include the * where specified)
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*.firebaseio.com
*.bookcreator.com
*.googleapis.com
googleapis.com
apis.google.com
docs.google.com

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