Troubleshooting and FAQs

For our online app and iPad app

Dan Amos avatar Dan Kemp avatar
24 articles in this collection
Written by Dan Amos and Dan Kemp
Book Creator online

My screen says 'Enlarge browser'

Make your browser full screen or adjust the zoom
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Written by Dan Kemp
Updated over a week ago

My screen says 'Device not supported'

Book Creator will only work on devices that are greater than 600px wide and 570px high
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Written by Dan Kemp
Updated over a week ago

My browser says 'Unsupported browser'

Book Creator only works on certain web browsers
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Written by Dan Kemp
Updated over a week ago

The browser says 'This site can't be reached'

If you're having problems accessing Book Creator, your IT admins can help by whitelisting firewalls
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Written by Dan Amos
Updated over a week ago

I can't find the code to invite my students

Here's how to get the invite code for your students to join your library
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Written by Dan Kemp
Updated over a week ago

I've lost my book

You can't find the book you've been working on. Is it in a different library? Has it been deleted? Let's investigate
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Written by Dan Kemp
Updated over a week ago

My student signed in as a teacher

What to do if a student accidentally signs in as a teacher
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Written by Dan Amos
Updated over a week ago

How do I change the name of my library?

Easy to miss, but actually very easy to do
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Written by Dan Kemp
Updated over a week ago

How do I revoke access to Google Drive?

If you've allowed Book Creator to access your files in Google Drive, here's how you change that if you need to.
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Written by Dan Kemp
Updated over a week ago

My PDF export isn't displaying properly

When trying to print a book, it can be difficult to get it right first time - trial and error is needed
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Written by Dan Kemp
Updated over a week ago

Can I change my email address?

If you need to update the email address you use to sign into Book Creator, just get in touch
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Written by Dan Kemp
Updated over a week ago

I can't verify my email address

What to do if you can't find the email we've sent to you to verify your account
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Written by Dan Kemp
Updated over a week ago

How do I change my password?

Here's how you reset the password on your account if you need to
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Written by Dan Kemp
Updated over a week ago

How do I delete my account?

Just contact us and we'll arrange it
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Written by Dan Kemp
Updated over a week ago

How do I change the font?

Use the 'i' button (Inspector)
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Written by Dan Kemp
Updated over a week ago