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Troubleshooting and FAQs
Troubleshooting and FAQs
For our online app and iPad app
24 articles in this collection
Written by
Dan Amos
and
Dan Kemp
Book Creator online
My screen says 'Enlarge browser'
Make your browser full screen or adjust the zoom
Written by
Dan Kemp
Updated over a week ago
My screen says 'Device not supported'
Book Creator will only work on devices that are greater than 600px wide and 570px high
Written by
Dan Kemp
Updated over a week ago
My browser says 'Unsupported browser'
Book Creator only works on certain web browsers
Written by
Dan Kemp
Updated over a week ago
The browser says 'This site can't be reached'
If you're having problems accessing Book Creator, your IT admins can help by whitelisting firewalls
Written by
Dan Amos
Updated over a week ago
I can't find the code to invite my students
Here's how to get the invite code for your students to join your library
Written by
Dan Kemp
Updated over a week ago
I've lost my book
You can't find the book you've been working on. Is it in a different library? Has it been deleted? Let's investigate
Written by
Dan Kemp
Updated over a week ago
My student signed in as a teacher
What to do if a student accidentally signs in as a teacher
Written by
Dan Amos
Updated over a week ago
How do I change the name of my library?
Easy to miss, but actually very easy to do
Written by
Dan Kemp
Updated over a week ago
How do I revoke access to Google Drive?
If you've allowed Book Creator to access your files in Google Drive, here's how you change that if you need to.
Written by
Dan Kemp
Updated over a week ago
My PDF export isn't displaying properly
When trying to print a book, it can be difficult to get it right first time - trial and error is needed
Written by
Dan Kemp
Updated over a week ago
Can I change my email address?
If you need to update the email address you use to sign into Book Creator, just get in touch
Written by
Dan Kemp
Updated over a week ago
I can't verify my email address
What to do if you can't find the email we've sent to you to verify your account
Written by
Dan Kemp
Updated over a week ago
How do I change my password?
Here's how you reset the password on your account if you need to
Written by
Dan Kemp
Updated over a week ago
How do I delete my account?
Just contact us and we'll arrange it
Written by
Dan Kemp
Updated over a week ago
How do I change the font?
Use the 'i' button (Inspector)
Written by
Dan Kemp
Updated over a week ago
Book Creator for iPad
Accessing Book Creator logs
Use Apple Configurator to send us the log files for your iPad
Written by
Dan Kemp
Updated over a week ago
Could not import book
If you see this error message, here's what you can try
Written by
Dan Kemp
Updated over a week ago
Book Creator is in the wrong language
How to change the language for Book Creator for iPad
Written by
Dan Kemp
Updated over a week ago
The Book Creator app was deleted and my books are lost
Unfortunately, if the app was deleted and books weren't backed up, we are unable to recover them
Written by
Dan Kemp
Updated over a week ago
Can I install Book Creator for iPad on multiple devices?
Advice for using Book Creator on more than one device
Written by
Dan Kemp
Updated over a week ago
Does Book Creator work with Family Sharing?
It does for the full version of Book Creator, but not Book Creator One
Written by
Dan Kemp
Updated over a week ago
I have an older iPad, can I still use Book Creator?
The current version of Book Creator requires iOS 13 or higher, but there is a workaround for older iPads
Written by
Dan Kemp
Updated over a week ago
How do I check if my iOS is up to date?
Go to your iPad settings to check which iOS you are currently using
Written by
Dan Kemp
Updated over a week ago
Which version of Book Creator for iPad am I using?
Here's how to check that you've got the latest version of Book Creator installed on your iPad
Written by
Dan Kemp
Updated over a week ago