Troubleshooting and FAQs
For our online app and iPad app
My screen says 'Enlarge browser'
My screen says 'Device not supported'
My browser says 'Unsupported browser'
The browser says 'This site can't be reached'
I can't find the join code to add my students
I've lost my book
My student signed in as a teacher
How do I change the name of my library?
How do I revoke access to Google Drive?
My PDF export isn't displaying properly
Can I change my email address?
I can't verify my email address
How do I change my password?
How do I delete my account?
How do I change the font size?
Accessing Book Creator logs
Could not import book
Book Creator is in the wrong language
The Book Creator app was deleted and my books are lost
Can I install Book Creator for iPad on multiple devices?
Does Book Creator work with Family Sharing?
I have an older iPad, can I still use Book Creator?
How do I check if my iOS is up to date?
Which version of Book Creator for iPad am I using?
I can't find Book Creator for iPad in Apple School Manager