Troubleshooting and FAQs

My screen says 'Enlarge browser'

Make your browser full screen or adjust the zoom

Written by Dan Kemp
Updated over a week ago

My screen says 'Device not supported'

Book Creator will only work on devices that are greater than 600px wide and 570px high

Written by Dan Kemp
Updated over a week ago

The browser says 'This site can't be reached'

If you're having problems accessing Book Creator, your IT admins can help by whitelisting firewalls

Written by Dan Amos
Updated over a week ago

I can't find the code to invite my students

Here's how to get the invite code for your students to join your library

Written by Dan Kemp
Updated over a week ago

I've lost my book

You can't find the book you've been working on. Is it in a different library? Has it been deleted? Let's investigate

Written by Dan Kemp
Updated over a week ago

My student signed in as a teacher

What to do if a student accidentally signs in as a teacher

Written by Dan Kemp
Updated over a week ago

How do I change the name of my library?

Easy to miss, but actually very easy to do

Written by Dan Kemp
Updated over a week ago

My PDF export isn't displaying properly

When trying to print a book, it can be difficult to get it right first time - trial and error is needed

Written by Dan Kemp
Updated over a week ago

Can I change my email address?

If you need to update the email address you use to sign into Book Creator, just get in touch

Written by Dan Kemp
Updated over a week ago

I can't verify my email address

What to do if you can't find the email we've sent to you to verify your account

Written by Dan Kemp
Updated over a week ago

How do I change my password?

Here's how you reset the password on your account if you need to

Written by Dan Kemp
Updated over a week ago

How do I delete my account?

Just contact us and we'll arrange it

Written by Dan Kemp
Updated over a week ago

Accessing Book Creator logs

Use Apple Configurator to send us the log files for your iPad

Written by Dan Kemp
Updated over a week ago

Book Creator is in the wrong language

How to change the language for Book Creator for iPad

Written by Dan Kemp
Updated over a week ago

The Book Creator app was deleted and my books are lost

Unfortunately, if the app was deleted and books weren't backed up, we are unable to recover them

Written by Dan Kemp
Updated over a week ago

Can I install Book Creator for iPad on multiple devices?

Advice for using Book Creator on more than one device

Written by Dan Kemp
Updated over a week ago

How to restore your upgrade purchase for Book Creator One

If you delete the free version of Book Creator for iPad, and then reinstall it, you'll need to restore your in-app purchase

Written by Dan Kemp
Updated over a week ago

Does Book Creator work with Family Sharing?

It does for the full version of Book Creator, but not Book Creator One

Written by Dan Kemp
Updated over a week ago

I have an older iPad, can I still use Book Creator?

The current version of Book Creator requires iOS 11 or higher, but there is a workaround for older iPads

Written by Dan Kemp
Updated over a week ago

How do I check if my iOS is up to date?

Go to your iPad settings to check which iOS you are currently using

Written by Dan Kemp
Updated over a week ago

Which version of Book Creator for iPad am I using?

Here's how to check that you've got the latest version of Book Creator installed on your iPad

Written by Dan Kemp
Updated over a week ago