Troubleshooting and FAQs

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18 articles in this collection
Written by Dan Amos and Dan Kemp
Book Creator for iPad

Accessing Book Creator logs

Use Apple Configurator to send us the log files for your iPad
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Written by Dan Kemp
Updated over a week ago

Book Creator is in the wrong language

How to change the language for Book Creator for iPad
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Written by Dan Kemp
Updated over a week ago

The Book Creator app was deleted and my books are lost

Unfortunately, if the app was deleted and books weren't backed up, we are unable to recover them
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Written by Dan Kemp
Updated over a week ago

Can I install Book Creator for iPad on multiple devices?

Advice for using Book Creator on more than one device
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Written by Dan Kemp
Updated over a week ago

How to restore your upgrade purchase for Book Creator One

If you delete the free version of Book Creator for iPad, and then reinstall it, you'll need to restore your in-app purchase
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Written by Dan Kemp
Updated over a week ago

Does Book Creator work with Family Sharing?

It does for the full version of Book Creator, but not Book Creator One
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Written by Dan Kemp
Updated over a week ago

I have an older iPad, can I still use Book Creator?

The current version of Book Creator requires iOS 11 or higher, but there is a workaround for older iPads
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Written by Dan Kemp
Updated over a week ago

How do I check if my iOS is up to date?

Go to your iPad settings to check which iOS you are currently using
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Written by Dan Kemp
Updated over a week ago

Which version of Book Creator for iPad am I using?

Here's how to check that you've got the latest version of Book Creator installed on your iPad
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Written by Dan Kemp
Updated over a week ago