Skip to main content
All CollectionsTroubleshooting and FAQsBook Creator online
"Accept our third party cookie to continue" is shown when trying to use the Canva app
"Accept our third party cookie to continue" is shown when trying to use the Canva app
Thom Leggett avatar
Written by Thom Leggett
Updated over a year ago

In certain circumstances you will see a message that says "Accept our third party cookie to continue" when trying to use the Canva app from within Book Creator. This message looks like this:

Accept our third party cookie to continue. This cookie lets us track you on our site so we can help you do things while you're here, like access and publish your designs.

To resolve this issue you will need to click "Allow this cookie".

Sometimes this won't work and you'll be returned to this screen because:

  1. Your browser is in incognito or private mode. In this case please try outside of incognito browsing.

  2. Third-party cookies are blocked by your organization's administrator. In this case please contact your IT department to have them allow the Canva cookie.

Did this answer your question?