To ensure that your payment system is working properly, add the following information:
1. Bank account details
IBAN (International Bank Account Number):
A unique number that identifies your bank account for international payments.
SWIFT code:
A code that identifies your bank for international transfers.
2. Confirmation of debt collection agreement
Check if a debt collection agreement has been signed with the payment provider.
If the agreement is not signed, it may prevent automatic payments.
How to add the information
Go to Dashboard → Facilities → Centres → click the 3 dots next to the desired centre → Payment
Enter your bank details (IBAN and SWIFT) in the appropriate fields.
Confirm that the debt collection agreement is in place by checking the corresponding box.
Click Save to activate your payment settings.
Important to remember
Make sure that the information is correct to avoid problems with payments.
If you're not sure how to find your IBAN or SWIFT code, contact your bank.
Do you have any questions?
If you need help adding payment information or signing a debt collection agreement, you are always welcome to contact us.