Waiting List Setup & Management
The waiting list allows members to join full classes and automatically fills spots when someone cancels.
How the Waiting List Works
Automatic Enrollment: If a class is full, any new member who signs up is automatically placed on the waiting list.
Priority: Members are added to the waiting list in the order they sign up (First-In, First-Out).
Notifications: When a member is moved to the waiting list due to capacity, they will receive an automatic notification.
Moving from Waiting List to Signed Up
When a registered member opts out or cancels:
The first person on the waiting list is automatically moved to the "Signed Up" status.
The system sends a notification to that member to inform them they now have a spot.
Configuration & Limits
1. Limit Waiting List Spots Per Day
To prevent members from overbooking themselves, you can limit how many waitlist spots they can hold daily.
Navigate to Dashboard > System Settings.
Open the Booking Rules sub-section.
Enter a value for Maximum waitlist spots per day.
Note: If a member reaches this limit, they will receive an error message when trying to join another waiting list.
2. Filling "No-Show" Spots (Auto-Cancel)
You can increase class fill rates by allowing waitlisted members to take the spots of people who haven't checked in by a certain time.
Navigate to Dashboard > System Settings.
Open Check-in & Attendance Policies.
Enable Auto-cancel unconfirmed bookings.
Set the Invalidation Interval (the cutoff time for registered members).
Example Scenario:
Earliest Check-in: 30 minutes before class.
Invalidation Interval: 5 minutes before class.
Result: Registered members can check in up until 5 minutes before the class starts. After that, their spot becomes available to anyone on the waiting list on a first-come, first-served basis.