FAQs
Frequently asked questions and how-to guides covering common tasks like setting up memberships, managing members, configuring door access, and troubleshooting everyday issues.
By Ronny1 author108 articles
- How to Refund an Invoice (Full or Partial Refund)
- How to Set Up New Prices Based on Age and VAT Rules (Step-by-step guide)
- How to Set Up DanaLock Door Access with Booking Board
- How to Set Opening Hours and App Access Times for a Center
- How to Send Emails to Leads
- How to Send a Payment Link and Add Payment Methods for a Member
- How to Send a Newsletter to All Members on a Membership
- How to See How Many Drop-ins Have Been Sold
- How to Release a Training Program
- How to Set Up Personal Training (PT) in the System
- How to Refund an Amount to a Member
- How to Manage a Member’s Membership on Their Profile
- How to Give Members Access to Specific Class Types
- How to Fix Danalock API Connection Issues
- How to Find and Adjust Prices for a Membership
- How to Filter and Export Members by Age
- How to Enable ID Verification and Age-Based Validation
- How to Edit Member Profile Details
- Danalock Door Access Solutions
- When is the membership pause fee charged?
- Viewing Membership Change Statistics
- Understanding Workflows
- Understanding Global and Individual Class Settings
- Employee receives member invoices
- Setup Waiting list
- Setting Up Personal Training in the System
- See what each role has access to
- Adding a Personal Training Program
- Overview of System Features – Standard vs Premium
- Managing Welcome and Follow-up Emails for Drop-ins and Free Trials
- Justface – Facial Recognition Access Control with Seamless Member Onboarding
- Invoice Statuses
- Introduction to the booking board app
- How to View Total Revenue by Membership Type
- How to Update Your Web Browser (Chrome, Edge, and Firefox)
- How to Subscribe to and Manage Programming Series in the Marketplace
- Create a New Product and Product Categories
- Google Tag Manager (GTM) Setup
- GDPR Data Retention in Our System
- How to View Expected Revenue for a Month (Beginner-Friendly Guide)
- Document Sharing
- Direct Link for Free Trial Booking
- Creating Personal Training Memberships
- Create Employees and Set Up Login
- Create and Manage Multi-Step Task Templates for Bookings
- How to Create and Manage a Campaign
- Configuring Membership and Product Visibility in the App and Sales Page
- Complete setup guide when starting in the system
- Check-in & Attendance Policies Explained
- Booking Personal Training Sessions
- Blank Screen? Clear Local Storage (step-by-step)
- Age specified price handling
- How to create a Personal Trainer in the system
- Add a Personal Training Membership to a Member
- How to Clear Browser Cache (Chrome, Firefox, Edge & Safari)
- How Bookingboard’s New Inventory Management Works
- How to Create and Manage an Event
- How to Create and Assign a Pay Rate to an Employee
- How to Create a Single Class, Event, or One-Time Schedule Block
- How to Create a Revenue Report Grouped by Project Name and Fees
- How to Create a One-Time Annual Membership (Contingent)
- How to Create a Main Account With Multiple Sub-Accounts (Family or Company Setup)
- How to Create a Class Schedule
- How to Change Your Center Logo
- How to Change Your Center front Image
- How to Cancel a Membership Cancellation
- How to assign a Personal Trainer and manage training programs
- How to Allow Guest Bookings for Classes
- How to Add a Training Calendar to Your Calendar
- How to Set Up Referral Bonus
- How Membership Discounts Work and When They Are Removed
- How Campaigns Convert into Memberships and Become Visible
- henvisningsprogrammet - step by step guide
- How do I change the number of free trial sessions a guest can book
- Why can’t I check in to a class?
- Where can I find all members with punch cards?
- Where can I find the confirmation email for referral leads?
- We have changed banks and need to update our payment information. How do we do this?
- Door Access Log – See Who Opened the Door
- How to check in as a member
- How to find and use Insights – Overview
- I can't see my shifts in the app
- How do I get detailed data on class attendance and capacity utilization?
- How can I change my free trial from 1 session to 2 sessions in Booking Board?
- How can I report a bug?
- Can I temporarily change a member into a staff member with the “Trainer” role?
- How many days in advance can members book, and is there a limit?
- I would like to request a change in the system – how do I do it?
- Why is the code in our automatic welcome email shown as **********?
- Where can I find and manage pricing for memberships, campaigns, and punch cards in Booking Board?
- Where are my documents in the Booking Board app?
- Where can I see when a specific member will be charged next for their membership?
- How do I edit the Welcome Email that new members receive?
- Audit log for member profiles
- Audit log for memberships
- Audit log for classes
- We are opening another center – what should I do?
- What happens when I change a class schedule?
- What is the member balance, and where can I find it?
- View members balance overview
- How do I find the System Settings?
- Can punch cards be shared between multiple people?
- Why was a member charged a different amount than their normal membership fee?
- How can I view cancelled classes?
- Where do i see the geographic distribution of the members
- Can I automatically assign members to a schedule?
- Opret en ny holdtype (Test)
- When building an email in a visual editor