FAQs
Frequently asked questions and how-to guides covering common tasks like setting up memberships, managing members, configuring door access, and troubleshooting everyday issues.
By Ronny and 1 other2 authors98 articles
How to Refund an Invoice (Full or Partial Refund)
How to Set Up New Prices Based on Age and VAT Rules (Step-by-step guide)
How to Set Up DanaLock Door Access with Booking Board
How to Set Opening Hours and App Access Times for a Center
How to Send Emails to Leads
How to Send a Payment Link and Add Payment Methods for a Member
How to Send a Newsletter to All Members on a Membership
How to See How Many Drop-ins Have Been Sold
How to Release a Training Program
How to Set Up Personal Training (PT) in the System
How to Refund an Amount to a Member
How to Manage a Member’s Membership on Their Profile
How to Give Members Access to Specific Class Types
How to Fix Danalock API Connection Issues
How to Find and Adjust Prices for a Membership
How to Filter and Export Members by Age
How to Enable ID Verification and Age-Based Validation
How to Edit Member Profile Details
Danalock Door Access Solutions
When is the membership pause fee charged?
Viewing Membership Change Statistics
Understanding Workflows
Understanding Global and Individual Class Settings
Employee receives member invoices
Setup Waiting list
Setting Up Personal Training in the System
See what each role has access to
Adding a Personal Training Program
Overview of System Features – Standard vs Premium
Managing Welcome and Follow-up Emails for Drop-ins and Free Trials
Justface – Facial Recognition Access Control with Seamless Member Onboarding
Invoice Statuses
Introduction to the booking board app
How to View Total Revenue by Membership Type
How to Update Your Web Browser (Chrome, Edge, and Firefox)
How to Subscribe to and Manage Programming Series in the Marketplace
Create a New Product and Product Categories
Google Tag Manager (GTM) Setup
GDPR Data Retention in Our System
How to View Expected Revenue for a Month (Beginner-Friendly Guide)
Document Sharing
Direct Link for Free Trial Booking
Creating Personal Training Memberships
Create Employees and Set Up Login
Create and Manage Multi-Step Task Templates for Bookings
How to Create and Manage a Campaign
Configuring Membership and Product Visibility in the App and Sales Page
Complete setup guide when starting in the system
Check-in & Attendance Policies Explained
Booking Personal Training Sessions
Blank Screen? Clear Local Storage (step-by-step)
Age specified price handling
How to create a Personal Trainer in the system
Add a Personal Training Membership to a Member
How to Clear Browser Cache (Chrome, Firefox, Edge & Safari)
How Bookingboard’s New Inventory Management Works
How to Create and Manage an Event
How to Create and Assign a Pay Rate to an Employee
How to Create a Single Class, Event, or One-Time Schedule Block
How to Create a Revenue Report Grouped by Project Name and Fees
How to Create a One-Time Annual Membership (Contingent)
How to Create a Main Account With Multiple Sub-Accounts (Family or Company Setup)
How to Create a Class Schedule
How to Change Your Center Logo
How to Change Your Center front Image
How to Cancel a Membership Cancellation
How to assign a Personal Trainer and manage training programs
How to Allow Guest Bookings for Classes
How to Add a Training Calendar to Your Calendar
How to Set Up Referral Bonus
How Membership Discounts Work and When They Are Removed
How Campaigns Convert into Memberships and Become Visible
henvisningsprogrammet - step by step guide
How do I change the number of free trial sessions a guest can book
Why can’t I check in to a class?
Where can I find all members with punch cards?
Where can I find the confirmation email for referral leads?
We have changed banks and need to update our payment information. How do we do this?
Door Access Log – See Who Opened the Door
How to check in as a member
How to find and use Insights – Overview
I can't see my shifts in the app
How do I get detailed data on class attendance and capacity utilization?
How can I change my free trial from 1 session to 2 sessions in Booking Board?
How can I report a bug?
Can I temporarily change a member into a staff member with the “Trainer” role?
How many days in advance can members book, and is there a limit?
I would like to request a change in the system – how do I do it?
Why is the code in our automatic welcome email shown as **********?
Where can I find and manage pricing for memberships, campaigns, and punch cards in Booking Board?
Where are my documents in the Booking Board app?
Where can I see when a specific member will be charged next for their membership?
How do I edit the Welcome Email that new members receive?
Audit log for member profiles
Audit log for memberships
Audit log for classes
We are opening another center – what should I do?
What happens when I change a class schedule?