FAQs
Frequently asked questions and how-to guides covering common tasks like setting up memberships, managing members, configuring door access, and troubleshooting everyday issues.
By Ronny1 author72 articles
Adding a Personal Training Client
Adding a Personal Training Program
Adding Personal Trainers
Age specified price handling
Blank Screen? Clear Local Storage (step-by-step)
Booking Personal Training Sessions
Check-in & Attendance Policies Explained
Complete setup guide when starting in the system
Configuring Membership and Product Visibility in the App and Sales Page
Create a New Product and Product Categories
Create and Manage Multi-Step Task Templates for Bookings
Create Employees and Set Up Login
Creating Personal Training Memberships
Direct Link for Free Trial Booking
Document Sharing
How to View Expected Revenue for a Month (Beginner-Friendly Guide)
GDPR Data Retention in Our System
Google Tag Manager (GTM) Setup
How Bookingboard’s New Inventory Management Works
How Campaigns Convert into Memberships and Become Visible
How Membership Discounts Work and When They Are Removed
How to Activate a Referral Bonus for Members
How to Add a Training Calendar to Your Calendar
How to Allow Guest Bookings for Classes
Assign a personal trainer to a member
How to Cancel a Membership Cancellation
How to Change Your Center front Image
How to Change Your Center Logo
How to Clear Browser Cache (Chrome, Firefox, Edge & Safari)
How to Create a Class Schedule
How to Create a Main Account With Multiple Sub-Accounts (Family or Company Setup)
How to Create a One-Time Annual Membership (Contingent)
How to Create a Revenue Report Grouped by Project Name and Fees
How to Create a Single Class, Event, or One-Time Schedule Block
How to Create and Assign a Pay Rate to an Employee
How to Create and Manage a Campaign
How to Create and Manage an Event
How to Edit Member Profile Details
How to Enable ID Verification and Age-Based Validation
How to Filter and Export Members by Age
How to Find and Adjust Prices for a Membership
How to Fix Danalock API Connection Issues
How to Give Members Access to Specific Class Types
How to Manage a Member’s Membership on Their Profile
How to Refund an Amount to a Member
How to Refund an Invoice (Full or Partial Refund)
How to Release a Training Program
How to See How Many Drop-ins Have Been Sold
How to Send a Newsletter to All Members on a Membership
How to Send a Payment Link and Add Payment Methods for a Member
How to Send Emails to Leads
How to Set Opening Hours and App Access Times for a Center
How to Set Up DanaLock Door Access with Booking Board
How to Set Up New Prices Based on Age and VAT Rules (Step-by-step guide)
How to Set Up Personal Training (PT) in the System
How to Subscribe to and Manage Programming Series in the Marketplace
How to Update Your Web Browser (Chrome, Edge, and Firefox)
How to View Total Revenue by Membership Type
Introduction to the booking board app
Invoice Statuses
Justface – Facial Recognition Access Control with Seamless Member Onboarding
Managing Welcome and Follow-up Emails for Drop-ins and Free Trials
Overview of System Features – Standard vs Premium
Danalock Door Access Solutions
See what each role has access to
Setting Up Personal Training in the System
Setup Waiting list
Employee receives member invoices
Understanding Global and Individual Class Settings
Understanding Workflows
Viewing Membership Change Statistics
When is the membership pause fee charged?