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I cannot see any drop-ins in the list

Written by Ronny Christensen

Problem

No drop-ins are shown in the list.

Possible cause

The list shows only Active drop-ins by default. If all drop-ins are inactive or expired, the list is empty with the default filters applied. It may also be because the wrong centre is selected.

Solution

  1. Change the Status filter to include Inactive or Expired and see if drop-ins appear.

  2. Check that you have the correct centre selected in the global centre selector at the top of the dashboard — drop-ins are centre-specific.

  3. Click Reset to clear all active filters and see the full list.

If the problem persists, contact support and include details about:

  • Which centre you have selected.

  • Which filters are active.

  • When the issue occurred.

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