Troubleshooting
inquiries about technical issues, errors, or features not working as expected. This is where cases are handled when users experience system problems and need assistance identifying and resolving them.
By Ronny1 author307 articles
- Incorrect Membership Pricing
- I got an error after clicking Create
- The image won't upload
- I can't see the External programming track field
- Troubleshooting — Class types: I got an error after clicking Create
- The colour picker doesn't show the colour I want
- The images look stretched or are cropped incorrectly
- The Maximum participations field doesn't accept my input
- I created the class type but can't find it
- The page is blank or shows no details
- The images don't load
- The Participants tab shows zero
- I can't find the Edit button
- The dates appear as invalid or empty
- The description text looks broken
- FAQ: The page takes a long time to load
- The table is empty even though I expected registrations
- The table is empty even though I expected registrations
- The status counts don't match the total
- I can't find a specific member's registration
- Clicking a member's name does nothing
- The page loads very slowly
- A registration shows 'No-show' but the class hasn't taken place yet
- The sort order seems wrong
- Nothing happens when I click Create
- I see a red error banner at the top of the form
- My image didn't upload
- I can't find a specific class
- The list is empty
- The fill rate shows 0%
- I can't open a class template
- The list doesn't update
- I can't see any classes
- I'm seeing the wrong week
- A class isn't showing up
- The calendar doesn't load
- I clicked Save changes but nothing happened
- I see a red error message
- The class is not being automatically cancelled
- The programme is not being released
- Guests can't book the class
- The class doesn't appear as Open Gym
- The class still appears in public booking
- Auto-enrolment isn't working
- The instructor is not being assigned
- Classes are not being created
- The planning doesn't update
- The page doesn't load
- I can't find the class template I want to edit
- My search returns no results
- I clicked Stop planning but the template is still there
- Sorting doesn't work on Rating or Fill rate
- I accidentally deleted a class template
- The page loads slowly or the table is blank for a long time
- I changed the centre selector but the templates didn't update
- The URL in my browser has strange parameters
- I can't edit the class
- My changes were not saved
- End time is before start time
- The instructor can't be selected
- The location can't be selected
- The capacity is invalid
- The class was updated by another user
- The calendar doesn't show my changes
- I can't find the class after editing
- I can't save the class
- The end time shows an error
- I can't see any class types
- I can't see any centres
- The instructor list is empty
- The time slot is already taken
- The class was not created
- The Book drop-in button does nothing
- I can't find the member I'm looking for
- No classes appear in the Class dropdown
- I get an error after clicking Book drop-in
- I booked the wrong member or class by mistake
- The page loads slowly or the search doesn't respond
- No drop-in types appear in the Drop-in dropdown
- I can't create the category
- Category name shows an error
- Description shows an error
- I got an error after clicking Create
- I can't see the category
- I created a category with the wrong name
- I created the same category twice
- The product category list is empty
- I can't save changes
- The form is empty
- I got an error after clicking Save
- My changes are not showing
- I changed something by mistake
- I can't find the category
- Publicly available changes nothing
- I want to delete the category
- The product list is empty
- I can't find my product
- The search finds nothing
- The stock looks incorrect
- I can't edit the product
- I can't delete the product
- Nothing happens when I click the three dots
- The list is not updating
- The Create button doesn't work
- I see no categories in the dropdown
- I see no centres in the Availability in centres field
- The Starting quantity field is not shown
- I got an error after clicking Create
- My product images were not uploaded
- I switched off stock management and lost my stock data
- The currency symbol is incorrect
- I want to add the product to multiple centres at once
- The page shows only a loading skeleton and never finishes
- I see an error message instead of the product
- I can't find the Stock adjustment button
- The export option is not visible
- The exported CSV file is empty
- I clicked on a sale but nothing happened
- The images are not loading
- I want to edit the product but can't find how
- The Save changes button doesn't work
- I can't see a Cost price field
- A warning appeared when I switched off stock tracking
- My product images disappeared after I removed them
- I see no categories in the dropdown
- The VAT rate dropdown shows nothing
- I got an error after clicking Save changes
- The selling price resets or looks incorrect
- The Starting quantity field is not shown
- My changes were not saved but I saw no error
- I filled everything in but the Create button doesn't work
- I see the message 'Please select at least one centre'
- I see the message 'Please select at least one membership type'
- I can't enter both a discount amount and a percentage
- The 'Valid to' date shows an error
- I got an error after clicking Create
- My discount code is created but customers say the code doesn't work
- The currency symbol looks wrong
- I changed fields but the Save changes button doesn't work
- I can't change which centres the discount code is available in
- I entered both a discount amount and a percentage but only one was saved
- I see no membership types in the dropdown
- The page shows an empty form or old data
- I got an error after clicking Save changes
- The Maximum number of uses field doesn't accept my input
- I see no discount codes in the table
- The table shows a loading animation that never disappears
- I searched for a discount code but it doesn't appear
- I accidentally deleted a discount code
- The discount amount or discount percentage column is empty
- I can't find the Edit or Delete options
- The page number resets when I search
- I see 'none available' in the Quantity column
- The Create button doesn't work even though I filled in everything
- I get an error that 'Valid to must be later than valid from'
- I can't see any contracts in the dropdown
- I can't see any welcome email templates
- I can't turn on 'Restrict training hours'
- The price field shows an error even though I entered a number
- My cover image wasn't uploaded
- I can't see any gyms to select
- I want to set both a fixed expiry date and a duration but the fields disappear
- I got an error after clicking Create on a new campaign type
- The page only shows a loading skeleton and never finishes
- I see an error message instead of the campaign details
- The insight charts on the Info tab are empty
- I can't find a specific member in the Members tab
- The export button doesn't seem to do anything
- I clicked Edit membership type but nothing happened
- Prices are not shown in the Pricing tab
- I accidentally deleted a price
- The Send newsletter button is not visible
- The page looks broken on my phone
- The Save changes button doesn't work even though I filled in everything
- The Valid until field shows an error
- I got an error after clicking Save changes
- The price was not updated after editing
- The anchoring is locked and cannot be edited
- I can't see any campaigns in the list
- I accidentally deleted a campaign
- My filters disappeared after reloading the page
- The purchase link dialog shows an error or is empty
- The page is blank and shows no price information
- The campaign name in the heading is missing
- I can't see any adjustments on the page
- The audit log is empty
- The Valid until date is not shown
- The Age to field shows an infinity symbol (∞)
- I clicked Price adjustment but nothing happened
- The audit log shows changes I don't understand
- I get a 'Price should not be 0.00' error
- I cannot find my contract in the dropdown
- The 'Purchasable until' date shows an error
- I cannot see the 'Limit training hours' toggle
- My welcome email template is missing from the dropdown
- I switched on 'Limit lock access' but get an error about locks
- The sign-up fee field is not shown
- I see an error message instead of the contingent type details
- The Members tab shows no data even though I know there are members
- I cannot delete a price from the Pricing tab
- The insight charts on the Info tab are empty
- The Send newsletter button is not visible
- I clicked Edit but nothing changed on the page
- My price table pagination or sorting resets when I switch tabs
- The cover image is not shown
- The CSV export on the Members tab seems incomplete
- I filled everything in but the Save changes button does nothing
- I cannot change the price
- The cover image was not uploaded
- I cannot see any contracts in the dropdown
- I cannot see any contracts in the dropdown
- I cannot see any email templates to choose from
- The renewal date anchor toggle is greyed out
- I switched on Limit lock access but see 'No locks found'
- I cannot see any contingents in the list
- The table loads forever and never shows data
- I accidentally deleted a contingent
- The export file is empty or missing data
- I cannot find the Export button
- The page is empty and shows no price information
- The current price is different from the base price and I don't know why
- I cannot see the Adjustments section
- I clicked the Audit log button but nothing happens
- I cannot find the Price adjustment or Audit log buttons
- I filled everything in but the Create button doesn't work
- I cannot see any email templates in the welcome email dropdown
- I cannot see any centres in the Available in centres dropdown
- I cannot see the 'Counts towards global limit' toggle
- I want to limit lock access but the option is not shown
- My sign-up fee amount is incorrect
- I see an error message instead of the drop-in type details
- I clicked Edit membership type but nothing happened
- I want to add a new price but I cannot find the button
- I cannot see the Regular price or VAT rate fields
- The Available in centres field is missing
- I set training hours but members can still access the facilities outside those times
- I cannot see any drop-ins in the list
- I accidentally deleted a drop-in
- I cannot find the 'Anchor renewal to the 1st of the month' toggle
- I see an error message instead of the membership type details
- The price table columns are cut off on my screen
- I added a new price but it is not showing in the Pricing tab
- I cannot see any personal training types in the list
- I accidentally deleted a personal training type
- I see an error when I open the audit log
- I cannot find the punch card type I just created
- I cannot see my punch card types
- I am looking for which members have a punch card
- The email field shows an error even though I have entered an address
- I cannot find my country in the dropdown
- I don't know what to write in the Role field
- I don't know what to write in the Company field
- I want to edit the member after creation
- I cannot find the membership I want to edit
- I toggled Banned but the status badge did not change
- I accidentally banned a member — how do I undo it?
- The country dropdown is empty or does not load
- I changed the member's email but they cannot log in afterwards
- The Delete User button does nothing
- The table is empty even though I know there are memberships
- I cannot see the checkboxes to select memberships
- I cannot see the Mass change membership type option in the menu
- The mass change dialog shows a validation error
- The mass change failed with an error
- The Create post button is greyed out and I cannot click it
- I get an error saying the cover image is required
- The cover image on my blog post looks stretched or is cropped incorrectly
- I cannot see my blog post after saving
- Images inside the content editor will not upload
- I accidentally switched on Overwrite translations and lost content
- I want to edit my blog post after creating it
- I see an error message instead of the blog post
- I clicked Delete on a blog post but nothing happened
- The article body text on the blog post looks broken
- I accidentally deleted a blog post
- The page looks different on my phone
- The Save changes button is greyed out on the Edit post screen
- The content editor is blank when I edit a blog post
- The breadcrumbs show 'Edit' instead of the article title
- My tags disappeared after saving the blog post
- Images added inside the content editor are broken
- I changed the language but the blog post still shows in the old language
- The blog post list loads but no articles are shown
- I cannot see the + New post button
- The sort order on the blog post list does not change
- Pagination is not shown on the blog post list
- I clicked a page number but the same articles are shown
- I get an error when trying to delete an article
- The Membership types dropdown is empty in the Create document form
- The Employee groups field is not shown in the Create document form
- The Roles dropdown is empty in the Create document form
- The file did not upload when I created a document
- I want to organise my documents in folders but am not sure how
- I created the document with the wrong file
- The Name field shows an error even though I have entered a name
- The form shows a 'A file is required' error when editing a document
- The new file did not upload but the other changes to the document were saved
- The Employee groups field is not shown in the Edit document form
- The Roles dropdown is empty in the Edit document form
- The grid is empty — I can see no documents or folders
- The grid is collapsed and I cannot see my files
- I clicked on a folder but nothing happened
- I cannot find the delete option for a folder
- The floating action bar is not shown
- I accidentally deleted a file in the Document Centre
- The grid layout in the Document Centre looks broken
- The count in the Document hub action bar seems wrong