Troubleshooting
inquiries about technical issues, errors, or features not working as expected. This is where cases are handled when users experience system problems and need assistance identifying and resolving them.
By Ronny1 author145 articles
- Incorrect Membership Pricing
- I got an error after clicking Create
- The image won't upload
- I can't see the External programming track field
- Troubleshooting — Class types: I got an error after clicking Create
- The colour picker doesn't show the colour I want
- The images look stretched or are cropped incorrectly
- The Maximum participations field doesn't accept my input
- I created the class type but can't find it
- The page is blank or shows no details
- The images don't load
- The Participants tab shows zero
- I can't find the Edit button
- The dates appear as invalid or empty
- The description text looks broken
- FAQ: The page takes a long time to load
- The table is empty even though I expected registrations
- The table is empty even though I expected registrations
- The status counts don't match the total
- I can't find a specific member's registration
- Clicking a member's name does nothing
- The page loads very slowly
- A registration shows 'No-show' but the class hasn't taken place yet
- The sort order seems wrong
- Nothing happens when I click Create
- I see a red error banner at the top of the form
- My image didn't upload
- I can't find a specific class
- The list is empty
- The fill rate shows 0%
- I can't open a class template
- The list doesn't update
- I can't see any classes
- I'm seeing the wrong week
- A class isn't showing up
- The calendar doesn't load
- I clicked Save changes but nothing happened
- I see a red error message
- The class is not being automatically cancelled
- The programme is not being released
- Guests can't book the class
- The class doesn't appear as Open Gym
- The class still appears in public booking
- Auto-enrolment isn't working
- The instructor is not being assigned
- Classes are not being created
- The planning doesn't update
- The page doesn't load
- I can't find the class template I want to edit
- My search returns no results
- I clicked Stop planning but the template is still there
- Sorting doesn't work on Rating or Fill rate
- I accidentally deleted a class template
- The page loads slowly or the table is blank for a long time
- I changed the centre selector but the templates didn't update
- The URL in my browser has strange parameters
- I can't edit the class
- My changes were not saved
- End time is before start time
- The instructor can't be selected
- The location can't be selected
- The capacity is invalid
- The class was updated by another user
- The calendar doesn't show my changes
- I can't find the class after editing
- I can't save the class
- The end time shows an error
- I can't see any class types
- I can't see any centres
- The instructor list is empty
- The time slot is already taken
- The class was not created
- The Book drop-in button does nothing
- I can't find the member I'm looking for
- No classes appear in the Class dropdown
- I get an error after clicking Book drop-in
- I booked the wrong member or class by mistake
- The page loads slowly or the search doesn't respond
- No drop-in types appear in the Drop-in dropdown
- I can't create the category
- Category name shows an error
- Description shows an error
- I got an error after clicking Create
- I can't see the category
- I created a category with the wrong name
- I created the same category twice
- The product category list is empty
- I can't save changes
- The form is empty
- I got an error after clicking Save
- My changes are not showing
- I changed something by mistake
- I can't find the category
- Publicly available changes nothing
- I want to delete the category
- The product list is empty
- I can't find my product
- The search finds nothing
- The stock looks incorrect
- I can't edit the product
- I can't delete the product
- Nothing happens when I click the three dots
- The list is not updating
- The Create button doesn't work
- I see no categories in the dropdown
- I see no centres in the Availability in centres field
- The Starting quantity field is not shown
- I got an error after clicking Create
- My product images were not uploaded
- I switched off stock management and lost my stock data
- The currency symbol is incorrect
- I want to add the product to multiple centres at once
- The page shows only a loading skeleton and never finishes
- I see an error message instead of the product
- I can't find the Stock adjustment button
- The export option is not visible
- The exported CSV file is empty
- I clicked on a sale but nothing happened
- The images are not loading
- I want to edit the product but can't find how
- The Save changes button doesn't work
- I can't see a Cost price field
- A warning appeared when I switched off stock tracking
- My product images disappeared after I removed them
- I see no categories in the dropdown
- The VAT rate dropdown shows nothing
- I got an error after clicking Save changes
- The selling price resets or looks incorrect
- The Starting quantity field is not shown
- My changes were not saved but I saw no error
- I filled everything in but the Create button doesn't work
- I see the message 'Please select at least one centre'
- I see the message 'Please select at least one membership type'
- I can't enter both a discount amount and a percentage
- The 'Valid to' date shows an error
- I got an error after clicking Create
- My discount code is created but customers say the code doesn't work
- The currency symbol looks wrong
- I changed fields but the Save changes button doesn't work
- I can't change which centres the discount code is available in
- I entered both a discount amount and a percentage but only one was saved
- I see no membership types in the dropdown
- The page shows an empty form or old data
- I got an error after clicking Save changes
- The Maximum number of uses field doesn't accept my input