Troubleshooting
inquiries about technical issues, errors, or features not working as expected. This is where cases are handled when users experience system problems and need assistance identifying and resolving them.
By Ronny1 author65 articles
Troubleshooting – Incorrect Membership Pricing
I got an error after clicking Create
The image won't upload
I can't see the External programming track field
Troubleshooting — Class types: I got an error after clicking Create
The colour picker doesn't show the colour I want
The images look stretched or are cropped incorrectly
The Maximum participations field doesn't accept my input
I created the class type but can't find it
The page is blank or shows no details
The images don't load
The Participants tab shows zero
I can't find the Edit button
The dates appear as invalid or empty
The description text looks broken
FAQ: The page takes a long time to load
The table is empty even though I expected registrations
The table is empty even though I expected registrations
The status counts don't match the total
I can't find a specific member's registration
Clicking a member's name does nothing
The page loads very slowly
A registration shows 'No-show' but the class hasn't taken place yet
The sort order seems wrong
Nothing happens when I click Create
I see a red error banner at the top of the form
My image didn't upload
I can't find a specific class
The list is empty
The fill rate shows 0%
I can't open a class template
The list doesn't update
I can't see any classes
I'm seeing the wrong week
A class isn't showing up
The calendar doesn't load
I clicked Save changes but nothing happened
I see a red error message
The class is not being automatically cancelled
The programme is not being released
Guests can't book the class
The class doesn't appear as Open Gym
The class still appears in public booking
Auto-enrolment isn't working
The instructor is not being assigned
Classes are not being created
The planning doesn't update
The page doesn't load
I can't find the class template I want to edit
My search returns no results
I clicked Stop planning but the template is still there
Sorting doesn't work on Rating or Fill rate
I accidentally deleted a class template
The page loads slowly or the table is blank for a long time
I changed the centre selector but the templates didn't update
The URL in my browser has strange parameters
I can't edit the class
My changes were not saved
End time is before start time
The instructor can't be selected
The location can't be selected
The capacity is invalid
The class was updated by another user
The calendar doesn't show my changes
I can't find the class after editing