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The export option in the Accounting Entries screen does not work

Written by Ronny Christensen

Problem

You clicked Export in the three-dot menu (⋮), but the dialog does not appear or the download does not start.

Possible cause

The export dialog may be blocked by your browser's pop-up blocker. The export itself requires an API call to the server, so an unstable internet connection can also prevent the download.

Solution

  1. Make sure your browser is not blocking pop-ups or dialogs from this page.

  2. Try a shorter date range — a very large dataset can take a long time to export.

  3. Check your internet connection and try again.

  4. Try a different browser to rule out a browser-specific issue.

If the problem persists, contact support and include details about:

  • The date range you tried to export.

  • Your browser and version.

  • When the issue occurred.

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