Reports are found via Dashboard → Reports and are grouped into four categories.
Category | Report | What it shows |
Member | Churn | Churn for a given period |
Member | Member change report | Change of member status in a given time period |
Member | Open gym attendance | Open gym check-in report for all members |
Membership | Campaign conversion rate | Campaign conversion rate report |
Membership | Expiring memberships | Memberships expiring in the period |
Membership | Membership change report | Change of membership status in a given time period |
Membership | On hold | Memberships on hold report |
Membership | Personal training | Personal training membership report |
Economy | Price change | Price changes on memberships |
Economy | Product sales report | Products sold in a period |
Economy | Revenue - all members | Revenue report for all members |
Economy | Revenue - average | Average revenue report |
Economy | Revenue - paying members | Revenue report for paying members |
Class | Class coverage | Class coverage |
Class | Classes overview | General overview of classes |
Class | Membership attendance report | Member attendance in a given time period |
Class | Retention | Retention report |
Churn
What this screen does
Shows churn (member loss) for a given period.
How to get here
In the left-hand menu, click Reports.
Click Churn.
Step-by-step guide
Choose a date range: Use the From date and To date filters to select the period the report should cover.
How to read the results
Unlike most other reports, Churn isn't broken into several named subsections — results are shown directly as a single table for the selected period.
Member change report
What this screen does
Shows changes in member status over a given period — new, cancelled, paused and active members.
How to get here
In the left-hand menu, click Reports.
Click Member change report.
Step-by-step guide
Choose a date range: Use the From date and To date filters to select the period the report should cover.
How to read the results
The report is split into six subsections. Each has its own "Period" range and its own paginated table of members:
New members
Cancelled members
Members put on hold
Active members at start
Active members at end
Members in limbo
Membership change report
What this screen does
Shows changes in membership status over a given period — new, lost, paused and active memberships.
How to get here
In the left-hand menu, click Reports.
Click Membership change report.
Step-by-step guide
Choose a date range: Use the From date and To date filters to select the period the report should cover.
How to read the results
The report is split into six subsections. Each has its own "Period" range and its own paginated table of memberships:
New memberships
Lost memberships
Memberships put on hold
Active memberships at start
Active memberships at end
Memberships in limbo
Product sales report
What this screen does
Shows products sold in a given period, including invoiced memberships.
How to get here
In the left-hand menu, click Reports.
Click Product sales report.
Step-by-step guide
Choose a date range: Use the From date and To date filters to select the period the report should cover.
How to read the results
The report is split into two subsections, each with its own "Period" range and paginated table:
Products sold
Membership invoiced
Classes overview
What this screen does
Gives a general overview of classes for a given period, including cancellations and waiting list.
How to get here
In the left-hand menu, click Reports.
Click Classes overview.
Step-by-step guide
Choose a date range: Use the From date and To date filters to select the period the report should cover.
How to read the results
The report is split into three subsections, each with its own "Period" range and paginated table:
(unnamed — the first section shows results directly)
Cancelled
On Waiting List
Membership attendance report
What this screen does
Shows member attendance for a given period, both across classes and for open gym.
How to get here
In the left-hand menu, click Reports.
Click Membership attendance report.
Step-by-step guide
Choose a date range: Use the From date and To date filters to select the period the report should cover.
How to read the results
The report is split into two subsections, each with its own "Period" range and paginated table:
Attendance across all classes
Attendance for open gyms
Other reports
A short explanation of what each report shows:
Report | What it shows |
Open gym attendance | Open gym check-in report for all members. |
Campaign conversion rate | Campaign conversion rate report. |
Expiring memberships | Memberships expiring in the selected period. |
On hold | Memberships on hold report. |
Personal training | Personal training membership report. |
Price change | Price changes on memberships report. |
Revenue - all members | Revenue report for all members. |
Revenue - average | Average revenue report. |
Revenue - paying members | Revenue report for paying members. |
Class coverage | Class coverage report. |
Retention | Retention report. |
Need help?
Contact support and include:
What you were trying to do
When the issue occurred