How to get here
In the left menu, click Reports.
Navigate to the Member changes area — here you will find e.g. Active memberships at beginning and Active memberships at end.
You are now on the Active punch card memberships screen.
Step-by-step guide
Select a date range
Use the From date and To date filters at the top of the insights page. The chart only shows data for the period you select, and each month within the range gets its own candle. From date (required): The start date of the report — select a date from the date picker. To date (required): The end date of the report — must be after From date.
Filter by membership type (optional)
Use the column filter — click the three dots and select or type "Membership type" — to narrow the results to specific punch card types. Membership types (optional): Select one or more types from the dropdown — leave blank to include all punch card membership types.
Set minimum membership duration (optional)
You can filter out short-term memberships by setting a minimum duration. Minimum membership duration in days (optional): Enter a number — for example, entering 30 means only memberships that lasted at least 30 days are counted.
Read the chart
The chart is a candlestick chart where each candle represents one month. The X-axis shows month and year (e.g. "Jan 2025"). The Y-axis shows the number of active punch card memberships. The four data points in each candle are: Opening — the count at the start of the month. Closing — the count at the end of the month. Highest — the highest count during the month. Lowest — the lowest count during the month. Blue horizontal line: The median across all months. Orange horizontal line: The average across all months.
Switch centre/location
The chart updates automatically when you change the selected centre in the dashboard header. Data is always limited to the centre you currently have selected.
Alternative view via Members
Another way to view punch card activity is to go to Members → Memberships. Here you can see all memberships, select membership types, check punch cards, and view active, cancelled, and inactive memberships. Note that you cannot sort by date in this view.
Do you need help?
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