Before you can run campaigns, you need to add the hotel properties you want to advertise to your account. Here's how.
How to add hotels
Log in and go to Advertiser Tools in the left-hand navigation bar
Click on Add Hotels on the right-hand side of the screen
Choose one of the two options below:
Option 1: Enter the Booking.com hotel IDs separated by commas, then click Add
⚠️ Only Booking.com hotel IDs are accepted. Using any other type of ID (e.g., internal property codes or Agoda IDs) will result in the error: "Failed to get entity."
Option 2: CSV Upload: For larger portfolios:
Prepare a CSV file with two columns: Hotel Name and Booking.com Hotel ID
Click CSV Upload and upload your file
All hotels in the file will be added at once
How to add hotels
Once added, your hotels appear in the Hotels section and can be selected when creating or editing campaigns. However, simply adding them to the account is not enough. You must also activate them inside an ad group to run ads.
When creating or editing an ad group:
Under Hotels, click Add Hotels > All Hotels
Tick the properties you want to activate
Click Activate in Ad Group > Apply
How to remove a hotel
To remove a hotel from your account:
Go to Advertiser Tools > Hotels
Find the hotel in the list
Click the three-dot menu next to the hotel name and select Remove
⚠️ Removing a hotel from the account will also deactivate it from any campaigns or ad groups it was part of.
Common issue: Hotel not appearing in campaign
If a hotel is in your account but doesn't appear as an option when setting up a campaign, confirm:
The hotel was added using its Booking.com Hotel ID (not another platform ID)
The hotel is active and not in an error state under Advertiser Tools > Hotels
If the issue persists, contact support with the hotel's Booking.com ID and your account ID.
Need help?
Our team is here to help. Reach out via Live Chat 💬 in the platform, email us at booking.sponsoredlistings@koddi.com, or browse the Help Center for additional guides and resources.