How Can I Troubleshoot and Manage Card Payments in Bookipi?
Card payments offer a convenient option for customers using Bookipi, but occasionally, users may experience issues or have questions about managing this payment method. This article provides guidance on troubleshooting payment failures, handling disabled payment options, and understanding related fees.
Resolving Failed Card Payments
If a payment was blocked and not processed through Stripe, it may be because the customer’s bank declined the payment or the customer didn’t complete the process of sending or finalizing the payment.
Another possible reason for payment failures is an incomplete setup of your connected Stripe account. If your Stripe account hasn’t been fully created or verified, payments made through invoice links may not go through. Ensure your Stripe account is fully configured and active to prevent this issue.
Follow these steps to resolve the problem:
Reach out to your customer to contact their bank — they must confirm the payment is legitimate and request the block be removed.
Have the customer complete the full payment flow — including any required authentication or 3D Secure verification during checkout.
Send a new payment request — re-issue the invoice or have the customer retry the payment link after the bank clears the block.
Suggest using a different card — the customer can try another card.
Check your Stripe dashboard — Review the decline codes or any messages from the customer’s bank for confirmation, and check the status of your Stripe account. If your account isn’t fully set up, Stripe will prompt you to provide any missing information to complete the setup.
Contact Bookipi Support if needed — especially if no payment attempts appear or issues continue after the bank clears the card.
For additional payment methods available within the Bookipi application, consult the Payment Settings menu. Support is also available for payment-related difficulties through the following channels:
In-App Chat: Contact the Bookipi support team directly through the in-app chat functionality.
Email Support: Reach out via email to support@bookipi.com. It is advisable to include all relevant information, such as your email address and the invoice number, for a more streamlined resolution.
Managing Disabled Card Payment Options
If the card payment option has been disabled in your account settings, any transaction attempts using this option will fail. Disabling this payment method also releases previously saved customer card details. To manage such scenarios:
Inform your customer about the disabled payment option.
Arrange for an alternative payment method, such as bank transfers or PayPal payments.
To re-enable card payments, you would need to log into your account and update the payment settings section by navigating to More > Settings > Customer payment option > toggle on 'Accept card payments' on the mobile app.
Understanding Card Payment Fees
Card payments in Bookipi come with associated fees, which may consist of:
Stripe processing fees
Application service fees
These fees depend on the customer's location and the type of card used (Stripe Fees by Country). To manage or pass these costs to customers, you can apply a surcharge. Use the following steps:
On the Mobile App: - Navigate to More > Settings > Customer Payment Option - Turn on 'Surcharge rate' and set the percentage rate.
On the Web App: Click your Business icon > Settings > General > Payment option. Then, select 'Impose a surcharge on your invoices' and enter the preferred surcharge percentage. Once done, tap Save to apply your changes.
Applying a surcharge ensures that customers cover the additional transaction costs, keeping your payments transparent.