How Can I Troubleshoot and Manage Card Payments in Bookipi?
Card payments are a convenient option for customers using Bookipi, but from time to time, users may encounter issues or have questions about managing this payment method. This article guides troubleshooting payment failures, managing disabled payment options, and understanding associated fees.
Resolving Failed Card Payments
If your payment was blocked and not processed through Stripe, it is likely because the customer's bank declined the payment and instructed Stripe to block future attempts. Here are the steps to resolve this issue:
Reach out to your customer to contact their bank — they must confirm the payment is legitimate and request the block be removed.
Have the customer complete the full payment flow — including any required authentication or 3D Secure verification during checkout.
Send a new payment request — re-issue the invoice or have the customer retry the payment link after the bank clears the block.
Suggest using a different card — the customer can try another card.
Check your Stripe dashboard — review decline codes or bank messages for confirmation, and check your Stripe account status.
Contact Bookipi Support if needed — especially if no payment attempts appear or issues continue after the bank clears the card.
For additional payment methods available within the Bookipi application, consult the Payment Settings menu.
Managing Disabled Card Payment Options
If the card payment option has been disabled in your account settings, any transaction attempts using this option will fail. Disabling this payment method also releases previously saved customer card details. To manage such scenarios:
Inform your customer about the disabled payment option.
Arrange for an alternative payment method, such as bank transfers or PayPal payments.
To re-enable card payments, you would need to log into your account and update the Payment Settings section by navigating to More > Settings > Customer payment option > toggle on "Accept card payments" on the mobile app.
Understanding Card Payment Fees
Card payments in Bookipi come with associated fees, which may consist of:
Stripe processing fees
Application service fees
These fees depend on the customer's location and the type of card used (Stripe Fees by Country). To manage or pass these costs to customers, you can apply a surcharge. Use the following steps:
On the Mobile App: - Navigate to More > Settings > Customer Payment Option. - Turn on “Apply surcharge to customers” and set the percentage rate.
On the Web App: - Go to the Business icon > Settings > General > Payment menu. - Select “Impose a surcharge on your invoices” and enter the surcharge percentage. - Save your changes.
Applying a surcharge ensures that customers cover the additional transaction costs, keeping your payments transparent.