How to locate messages in the Bookipi AI Website Builder
To view messages submitted through your website, follow these simple steps in the Bookipi AI Website Builder.
Step 1: Click ‘Website’.
Click ‘Website’ in the left-hand panel of Bookipi Web app.
Step 2: Click ‘View all messages’.
Click ‘View all messages’ to access all the messages you've received through your website.
If you have any new (unread) messages, a notification will appear indicating the number of unread messages. To view them, simply click ‘View messages’.
Alternatively, you can access this directly from your website builder dashboard by navigating to the 'Contacts' section (the callout icon) in the sidebar.
You’ll be redirected to the ‘Submissions’ tab, where you'll see a list of all website visitors who have contacted you by submitting their information through the contact or email form on your site.
Step 3: Click a contact.
Click on a specific contact from the list to view the full message and all related details submitted by the visitor.
Step 4: (Optional) Delete a contact.
To delete a contact, click the ellipsis button in the Actions column of the contact you want to remove and select ‘Delete’.
Step 5: (Optional) Download your customer list.
To download your customer list as a CSV, click the 'Download list' button next to the search bar.
Common FAQs about how to locate messages in the Bookipi AI Website Builder
Q: Will the messages from my website also be sent to my email?
A: Yes. When you receive a new message, a notification email containing the message will be sent to the email address linked to your Bookipi account.
Q: Can I reply to messages directly from the dashboard?
A: Currently, you need to respond manually via email or phone, based on your contact’s preference. However, the contact’s email is included with their message to facilitate easy follow-up.
Q: Can I filter or sort the messages in the Submissions tab?
A: Currently, the Submissions tab displays messages in order of submission date, with the most recent messages at the top. Filtering and sorting options are not yet supported.
Q: What types of forms send messages to the Submissions tab?
A: Messages from Contact Forms and Email Forms are collected in the Submissions tab, as long as you have enabled this option in the button type settings within your dashboard.
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