Communications on Pebble

Pebble includes a range of built-in communication tools to help you keep parents informed at every stage of their journey. This includes everything from their first booking through to session updates and refunds.

Most communications are automated, but you stay fully in control of what is sent and how it looks.

This article explains how communications work on Pebble and how to manage them from your dashboard.

Before sending any communications, make sure your reply-to email address is set correctly.

This is the email address parents will reply to if they respond to a message sent from Pebble.

Setting a reply-to email ensures:

You can add an email header to brand your communications.

The email header appears at the top of emails sent to customers and helps make messages more recognisable and tailored to your business.

This is particularly useful for:

Pebble automatically sends certain emails to customers based on specific actions.

From the Communications section of your settings, you can view and manage emails such as:

Each email can be:

Next to each email, you’ll see a blue edit icon.

Click this icon to:

Any changes you make will apply to future emails triggered by that action.

Further down the communications settings, you’ll see emails related to bookings and platform actions.

These emails are automatically sent when certain actions occur, such as:

For example, if you issue a refund, you can view the exact email that will be sent to the customer.

All booking and action-based emails are:

This ensures customers receive timely updates without the need for manual messaging.

For more information on communications and bookings:

Managing your communications in Pebble helps keep parents informed while reducing manual admin for your team.