Q1: Where do I update my availability?
A: To update your availability select ‘Availability Planner’ on the left side of the portal.
Q2: How do I update my availability?
A: Within the ‘Availability Planner’ select ‘Edit Spaces’, this will make your calendar editable, meaning you will now be able to input your availability based on AM and PM.
Q3: Can I change my availability once published?
A: Yes. Simply repeat the process - within the ‘Availability Planner’ select ‘Edit Spaces’, this will make your calendar editable, meaning you will now be able to input your availability based on AM and PM.
Q4: What do I do if I have no availability?
A: If you have no availability, leave your calendar blank, Guardians will still be able to request bookings, but not book instantly.
Q5: What do guardians see when there is availability?
A: On the Guardian portal, when a Guardian is booking a session they are shown a calendar view. On that calendar view instant availability slots are highlighted in green.
Q6: What do guardians see when there is no availability?
A: On the Guardian portal, when a Guardian is booking a session they are shown a calendar view. If there is no availability, the calendar will show grey slots, indicating that only request is available.
Q7: How far in the future can I populate my availability?
A: You can populate your availability 4 weeks into the future. If you would like to populate further, please reach out to your CSM.
Q8: Can I populate availability hourly?
A: You are not currently able to populate availability by the hour.
Q9: Will Guardians be notified once I have populated my availability?
A: No, guardians are not automatically notified when you have updated your availability. However, If a guardian has been declined from a session, and you later add availability, the guardian will be sent an SMS to let them know however outside of this specific case.
Q10: Can I block a guardian?
A: Yes, to block a guardian, go to your guardian list, select the guardian and select ‘block user’ in the top right corner.
Q11: What happens when I block a guardian?
A: The guardian will no longer be able to book sessions at your nursery.
Q12: How do I unblock a guardian?
A: To unblock a guardian, go to your guardian list tab, select the guardian and select ‘Unblock User’ in the top right corner.
Q13: Does the parent see if I have blocked them?
A: Yes, when the guardian attempts to make a booking at your nursery, they will see a pop up that says that they have been blocked.
We value your input and are always looking for ways to improve our communication and services.
If you have any questions or feedback, please don’t hesitate to get in touch with our CS team at support@bookpebble.co.uk or on the live chat support.