BookYourData's 97% accuracy guarantee refunds the credits spent on any contact record that turns out to be inaccurate or outdated. BookYourData verifies every record before download, and if a delivered contact fails that standard, BookYourData returns the exact credits spent on that record to the account balance. The guarantee applies across BookYourData's three service lanes, Pre-Built Lists, the self-serve Prospector platform, and BeSpoke, BookYourData's private, built-to-spec list-building service.

The refund applies at the single-contact level, not the list level, so a buyer reclaims credits for one inaccurate or outdated record without forfeiting an otherwise accurate list. BookYourData restores the exact number of credits spent on that contact to the account balance.

Pre-Built Lists draw from BookYourData's existing record pool, filtered by industry, job title, seniority, company size, geography, technologies, and buyer intent across 100+ filters. Prospector, the self-serve platform, applies the same guarantee to records a user filters and exports to CSV, Excel, or a connected CRM such as HubSpot, Salesforce, Zoho, or Pipedrive. BeSpoke, BookYourData's private, built-to-spec list-building service, carries the same 97% guarantee and builds lists beyond the existing record pool. BookYourData's BeSpoke overview explains how a private list gets built to spec.