Important Note: Call recording must be enabled at the account level. Contact your Account Manager and complete the Call Recording Request Form to enable it. If recording is not turned on, calls are not recorded in any capacity. That means a recording cannot be provided retroactively, because none exists.
Note: As of the 7.2 release, LSC root admins and Requestor root admins can access call recordings by default. Other roles can be granted permission. For details, see Roles: Custom Roles.
Access a call recording
Open the On Demand logs from the On Demand tab>Logs, or from a specific account's Logs tab (open the account from the Accounts tab).
Select a call to open a pop-up with additional information, including any pre-call data collected and any available recordings.
Select the Play control to listen, or select the "..." menu and choose Download.
Note: Recordings are retained for a limited number of days, during which you can stream or download them. Once the retention period passes, the recording is no longer available, and the pop-up message says so.
Getting more help
If a recording you expect is not available, confirm call recording was enabled at the time of the call and that the retention period has not passed. If it still looks wrong, contact Boostlingo Support with the Call ID. If you are not sure how to reach Support, contact your Account Manager.