If you experience an issue on a call, include the Call ID when you report it to Boostlingo. Use the Interpreter Quality Assurance Incident Report Form to submit your report.
Find the Call ID
Sign in to your Boostlingo web portal.
Navigate to Dashboard>Logs>On Demand.
Copy the Call ID from the left-most column of your call logs. In the left sidebar, click On Demand (highlighted). This expands the submenu with Analytics and Logs.
Tip: If you don't see the call you're looking for, double-check the filters shown above the call data.
Call log filters
Destination: how the call was routed.
Standard: calls over IVR or within the Boostlingo platform.
External: calls placed using an integration into a third-party software, such as Zoom or Microsoft Teams.
Internal: visible to LSC administrators only. Calls placed from an LSC admin to an interpreter.
Date Range: select the date on the calendar on which the call occurred.
Type: the type of interpretation service provided on the call.
Audio: the interpreter joined the call using audio only.
Video: the interpreter joined the call using audio and video.
AI: the call was serviced by the Boostlingo AI interpreter. See the AI Interpreter User Guide - Web and Mobile.
Call Status: whether the call connected to the interpreter. See Call Log Statuses for full definitions.
Language: filter by destination language.
Search by Call ID: search for a specific Call ID if you already know it.
Note: For multi-account interpreters and requestors, Call IDs are stored separately for each account. If you don't find the Call ID you're looking for, try switching accounts.