Restrict editing and canceling
1. Navigate to Configuration>Company>Appointments.
2. Select Canceling/Editing Scheduled Appointments.
3. Turn on the restriction you want, each with its own time-before-start window:
o Restrict Interpreters — limits interpreters canceling their participation.
o Restrict Requestors - Standard Workflow — limits standard requestors editing or canceling.
o Restrict Requestors - Subscriptions Workflow — limits subscription requestors.
4. Use the provided message, or create a custom one, to show users who try to edit or cancel within the window.
The Canceling/Editing Scheduled Appointments settings
Note: Requestors have two warning-message options — one for when they attempt to cancel, and another for when they attempt to edit.
Restricting subscription requestors
If you have requestors on a subscription model, you can set a timeframe to prevent subscription users from canceling, and add cancellation rules to charge a fee based on when they cancel.
For example, a common setup charges more the later the cancellation:
Canceled within 2 hours of start → 100% of the duration.
Canceled within 24 hours of start → 75% of the duration.
Canceled within 72 hours of start → 50% of the duration.
Note: This option is only available for requestors set up on a subscription model. Contact your Account Manager for more information. (The figures above are examples, not recommended fees.)
Next steps / Getting more help
For LSC admins: if the restriction or messages aren’t applying, confirm the timeframe and which roles you restricted, then reach out to Boostlingo Support with the account name. If you’re unsure how to reach Support, contact your Account Manager.
See also
The “Appointment statuses” guide in the Appointments documentation.