Rate hierarchy
Overrides created on an invoice always take the highest precedence. From highest to lowest:
Invoice-level rate overrides
Appointment-level rate overrides
Interpreter rate overrides
Zone rate overrides
Account-level rate overrides
System-level rate defaults
Next steps / Getting more help
For LSC admins: if a rate isn't what you expect, work down this hierarchy to find the override that's taking precedence, then contact Boostlingo Support with the account or interpreter name. If you're unsure how to reach Support, contact your Account Manager.