Sometimes a job won’t add to an invoice even when everything else looks right. This article covers the three most common reasons and how to resolve each.
1. The job has already been invoiced
A job can’t be invoiced more than once. To move it to a different invoice, first detach it from its current invoice — once detached, you can re-invoice it.
2. The appointment requires a signature and is unsigned
If you need to invoice an appointment that requires a signature but doesn’t have one, upload a blank page to the Signature tab. Once something is uploaded, you can invoice the appointment.
3. The job is a cancelled appointment with a $0 charge
To include cancelled appointments with $0 amounts, select Advanced on the create-invoices screen and check Include Cancelled Appointments with $0.00 Amounts.
Next steps / Getting more help
For LSC admins: if a job still won’t add after checking these, reach out to Boostlingo Support with the appointment or call ID and the invoice you’re trying to add it to. If you’re unsure how to reach Support, contact your Account Manager.
See also
Invoice history
Additional items on invoices