Open the console. Press Ctrl + Shift + J (Windows) or Option + ⌘ + J (macOS). Alternatively, right-click the Boostlingo/Interpret Manager web page and select "Inspect," then select the Console tab in the slide-out console window.
Turn on timestamps. Select the console settings gear at the top right of the console menu, scroll down to the Console section, and check the "Show timestamps" box.
Tip: If you can't read the settings menu because it's running off screen, drag the console's left border to make it larger, then try again.
Save the logs. Close the settings menu using the X at the top right, then right-click in the console window and select "Save As…"
Send the saved file to Boostlingo Support along with the Call ID, or the date, time, and time zone of the call.
Gathering Console Logs
Steps to open your browser console, turn on timestamps, save the logs, and send them to Boostlingo Support for troubleshooting.
Written by Quinn Bott