The Bag Protection (also referred to as the Bounce Guarantee or Protection) is not an insurance contract and is offered at Bounce’s discretion. To be eligible, you must not have intentionally or unintentionally caused harm to Bounce’s brand or reputation.
Bounce may, at its sole discretion, cover up to $10,000 (or €10,000 in Europe) per customer for items booked through Bounce that are lost, stolen, or damaged, subject to the conditions below.
How Does it Work
If your claim is approved, Bounce may compensate you for the value of the lost, stolen, or damaged items up to $10K. The compensation takes into account the item’s original value and any wear and tear.
Using unapproved payment methods is a violation of our Terms and will void eligibility for Bag Protection.
Please note:
Compensation is based on evidence provided and assessed on a case-by-case basis
Bounce does not reimburse replacement items
Only items booked through Bounce are eligible
Cash payments or any unapproved payment methods are not covered
Eligibility requirements
To activate Bag Protection, you must:
Have a valid Bounce booking and proof of payment
Follow all check-in and check-out steps, including:
Making your booking via Bounce
Tagging items and taking a photo at check-in
Following all in-app instructions
Report any issue within 24 hours of your scheduled booking end by contacting support@usebounce.com
Provide full details of the stored items, including condition and value at the time of storage.
Provide sufficient evidence that the loss, theft, or damage occurred during storage (e.g. police reports, receipts, photos, videos, or other supporting documents)
Take Note: Failure to provide adequate documentation of the requirements listed above will automatically give grounds for a rejection of the claim. Whether or not the evidence provided is to be considered adequate will be decided at Bounce’s sole discretion.
What is not covered
Bounce is not responsible for costs unrelated to your booking, including:
Transportation costs to or from storage locations
Additional accommodation or travel expenses
Losses caused by inability to access a Partner location
Items not properly handled or safely packaged by the customer are also excluded, including:
Vases and fragile glass items
Artwork and photographs
Liquids
Electronic devices (e.g. laptops, phones)
Other important conditions
Claims are not covered if you have already received compensation from another insurer or party
You must disclose any related insurance communication if requested
You may be asked to cooperate with Bounce, Partners, or law enforcement during a claim review
Prohibited items listed in our Terms of Service are not eligible for Bag Protection
Safety note
While we take every reasonable step to keep your belongings safe, we recommend not storing valuables such as travel documents, keys, or irreplaceable items.