Sometimes a booking gets marked as completed before you've actually picked up your bags. This usually happens if the store partner scans your QR code twice by mistake, or misclicks on their end. Don't worry — your bags haven't gone anywhere, and this doesn't affect your storage.
Here's what to do if this happens to you:
Check with the store
If you're still at the location, let the store partner know your booking shows as completed even though your bags are still there.Contact Bounce Support
Reach out via live chat or email support@usebounce.com with your booking reference, and let us know your bags are still with the partner.We'll revert the status
Our team will correct your booking status right away so you can pick up your bags as scheduled — no extra steps needed on your end.
Good to know:
This is almost always a scanning mistake at the store, not an issue with your account.
Your booking will stay valid until you've actually picked up your bags.
If you have any questions or need further assistance, our support team is available 24/7. You can contact us at support@usebounce.com or via our live chat.