How to change your drop-off or pickup time
Log in to the Bounce app using the email associated with your booking.
Tap Bookings.
Select the booking you want to update.
Tap View details.
Tap Change Booking next to your booking details.
Click on Dates
Choose your new drop-off or pickup time and confirm the change.
Your updated booking details will be shared with the Bounce storage location.
Running late for your drop-off?
No worries! You can still drop off your bags as long as you arrive during the location's opening hours.
If your arrival time has changed, we recommend updating your booking and letting the storage location know:
Open the Bounce app and go to Bookings.
Select your booking.
Tap View details.
Tap Message Store.
Let the location know when you expect to arrive.
There is no late fee simply for arriving later than your scheduled drop-off time, as long as you arrive while the location is open.
Running late for your pickup?
If you're going to arrive later than planned, that's okay as long as you can still pick up your bags during the location's opening hours.
We recommend messaging the storage location through the Bounce app to let them know about your updated arrival time.
If you can't pick up your bags on the scheduled day, you'll need to collect them the following day during the location's opening hours.
Need to keep your bags longer?
If your bags will stay at the location beyond your original booking period, update your booking as soon as possible.
Your booking may be automatically extended at the current rate if your bags remain at the location beyond the booked period, in accordance with Bounce's Terms of Service.
What happens if I don't pick up my bags?
If your bags remain uncollected and Bounce or the storage location cannot reach you, the location may dispose of the items at its discretion.
In this situation, you may forfeit any claims against Bounce or the storage location
What if my location uses Auto Drop-off and Pickup?
Some Bounce locations use an Auto Drop-off and Pickup system, so there's no need to scan a QR code.
At these locations, simply provide your booking ID, which you can find in your booking confirmation email, when you drop off or pick up your bags. This makes the process quick and easy, especially at busy locations.
A few helpful tips
Your plans changed? Update your booking as soon as possible.
Running late? Make sure you arrive while the storage location is open and message the location through the app.
Picking up another day? Update your booking if your bags will stay beyond the original booking period.
Not sure when the location is open? Check the location's opening hours in your booking before heading over.
A quick update in the app can help keep everything on track and make your luggage handoff nice and easy. 💙
If you have any questions or need further assistance, our support team is available 24/7.