Plans change — and that’s okay! Here’s how you can update or cancel your Bounce booking if your plans change.
Need to adjust your dates? You can change your drop-off or pick-up date directly in the Bounce app before your original drop-off.
Need to store more or fewer bags than you originally booked? You can update the number of bags in your booking before or after drop-off.
You can cancel your booking at any time before you drop off your belongings at the Bounce location. If you cancel an hour before drop-off, you’ll receive a full refund to the original payment method used for your booking.
If you cancel less than an hour before drop off, you'll receive the refund in Bounce Credits which you can use for future bookings at any of our 10,000+ locations worldwide.
If you don’t cancel your booking after the booking duration, you will not receive a refund.
Note: Need Help?
Our customer support team is here to help. You can reach us via the chat feature on our website or app or through our support email.
Travel with peace of mind, knowing you can easily adjust your Bounce reservations. Your convenience and satisfaction are our top priorities. Safe travels!