At Bounce, we understand that travel plans can change. Here’s how we make it easy to adjust your reservation:
Modifying Your Reservation
Change Drop-off or Pick-up Times
Log into your account on our app to modify your times before the original drop-off time.Extend Your Storage Period
You can extend your reservation through our app or website. Use code BOUNCEBEYOND for a 10% discount on long-term storage of 10 days or more.Adjust Bag Count
You can add to the number of bags booked via our app. To reduce the number of bags, please reach out to customer support.
Cancelling Your Reservation
You can cancel for a full refund more than an hour before your scheduled drop-off time. Cancellations after 1 hour of the drop-off time will result in a Bounce credit refund.
To cancel your reservations, please follow these steps below.
Go to Bookings
Click see details
Select Edit
Cancel this booking.
To learn more, click here
No-Show Policy
No-shows will not be refunded, so be sure to cancel or modify your reservation if your plans change.
Note: Need Help?
Our customer support team is here to help. You can reach us via the chat feature on our website or app or through our support email.
Travel with peace of mind, knowing you can easily adjust your Bounce reservations. Your convenience and satisfaction are our top priorities. Safe travels!