At Bounce, we understand that travel plans can change. Here’s how we make it easy to adjust your reservation:
Modifying Your Reservation
Change Drop-off or Pick-up Times
Log into your account on our app to modify your times before the original drop-off or pick up time.Modify or Extend Your Storage Period
You can update the duration of your reservation through our app. This includes changing your drop-off time or extending your storage if your bags are already stored, subject to the location’s availability.Adjust Bag Count
You can add or reduce the number of bags in your booking through our app as long as you haven’t dropped off your bags yet. If your bags have already been dropped off, please contact customer support.
Cancelling Your Reservation
You can cancel for a full refund more than an hour before your scheduled drop-off time. Cancellations after 1 hour of the drop-off time will result in a Bounce credit refund.
To cancel your reservations, please follow these steps below.
Go to Bookings
Click View details
Scroll to the bottom, and select Cancel booking
To learn more, click here
No-Show Policy
No-shows will not be refunded, so be sure to cancel or modify your reservation if your plans change.
Note: Need Help?
Our customer support team is here to help. You can reach us via the chat feature on our website or app or through our support email.
Travel with peace of mind, knowing you can easily adjust your Bounce reservations. Your convenience and satisfaction are our top priorities. Safe travels!